Director, Transportation Customer Delivery

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As Director of Transportation, Customer Delivery, you will set the strategic direction and lead operational execution for Macy’s end to end home delivery network. You’ll own nationwide performance, modernize capabilities with advanced technology, and build strong partnerships across digital, tech, finance, fulfillment, stores, and third party carriers/3PLs. This is a highly visible role for an executive minded leader who can translate strategy into results—improving speed, cost, reliability, and customer experience at scale.

What You Will Do

Strategy & Network Design

• Develop a multi‑year roadmap to elevate delivery speed, cost efficiency, and NPS across home delivery and last‑mile channels.
• Shape the vision for next‑gen delivery technologies (e.g., advanced TMS, dynamic routing, real‑time visibility, predictive analytics) and drive adoption across the enterprise.
• Orchestrate annual and long‑range planning, with accountability for performance, budget, and investment priorities..

Operational Excellence

• Own day‑to‑day delivery performance across WMS/TMS, national carrier and 3PL partners, and middle/last‑mile operations.
• Build and scale KPI reporting and control towers that turn data into action—improving OTIF, transit time, cost‑to‑serve, and defect reduction.
• Align transportation plans with digital demand, merchandising priorities, fulfillment constraints, and store operations.

Analytics & Optimization

• Use analytics to uncover savings, speed gains, and CX improvements; optimize carrier mix, mode and zone strategies, service levels, and rate structures.
• Lead structured root‑cause analysis and deploy CI/Lean methods to reduce exceptions, damage, and re‑delivery.
• Partner with Finance on forecasting, scenario modeling, and investment cases

Innovation & Capability Building

• Represent customer delivery as a subject matter expert in enterprise innovation forums.
• Pilot, test, and launch new last mile models, delivery options, and service enhancements.
• Develop a phased roadmap that modernizes Macy’s delivery operations and improves agility.

Leadership & Collaboration

• Provide direction, coaching, and development for teams and indirect partners across Macy’s and external organizations.
• Build strong relationships with technology, digital, finance, stores, fulfillment centers, and carrier partners.
• Champion a culture of accountability, innovation, and customer first decision making.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Executive Communication: Ability to present complex concepts clearly to senior leadership and cross functional teams.

Analytical Expertise: Strong data fluency with the ability to translate analytics into business insights and strategic actions.

Financial Acumen: Deep understanding of budgeting, forecasting, rate structures, and financial KPIs.

Strategic Problem Solving: Demonstrated ability to diagnose issues, lead resolution efforts, and implement enterprise level solutions.