Director, Technology Risk Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Technology Risk Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple and smart. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.



Technology Risk Management

The Technology Risk Management (TRM) organization is a business enabler and industry leader of technology and security risk management practices, supported by a multi-disciplinary team of top security, technology, and risk professionals. The Stakeholder Assurance team is responsible for working with and demonstrating to our stakeholders (e.g., regulators, customers, Mastercard businesses) how Mastercard complies with our promises, commitments, and obligations. We do this by translating regulatory and customer requirements and providing assurance on how Mastercard standards/controls meet these expectations.



Overview

The Stakeholder Assurance team is looking for a Director, Technology Risk Management, to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about risk & controls, highly motivated, and always puts the customer first. This is a hands on role where you will be expected to perform the tasks you are also delegating to team members, with supervision responsibilities.



Role

In this customer-facing position, you will:

support first line in responding to external technology and security examinations (e.g., on-site, virtual); providing documentation and evidence to demonstrate how Mastercard satisfies obligations and commitments. These may be via questionnaire response or onsite/virtual exams and assessments. Duties include supervision of a dedicated team;

understand and advocate the Technology risk strategies that maintain the status of industry compliance standards (e.g., PCI, SOC, ISO, PFMI) applicable to Mastercard; 

lead and actively participate in TRM cross-functional initiatives to deliver on risk goals, policies and procedures, including standardization efforts; preparation of internal risk reports, execute on risk management processes and procedures in accordance with established policies, including requirements to maintain industry compliance standards;

monitor business, market and regulatory landscape to identify required standards, policy requirements and potential implications to company  

work collaboratively with internal stakeholders at the corporate, regional or local level across all of Mastercard, including:

partnering with Market Teams to translate regulatory and customer expectations to Mastercard technology and security standards and associated control requirements to support assurance assessments

advise business owners on analysis of business and functional requirements resulting from regulation and customer contracts; and help identify technology and security risk and governance solutions

develop collaborative relationships with business unit leaders and subject matter experts (e.g., Tech region leaders, regulatory affairs, product teams) to assist with understanding regulatory and customer technology and security risk management obligations, identifying potential roadblocks and proactively develop strategies to manage obligations;

manage day to day operations of a globally dispersed team;

be an expert in the Mastercard control environment;

coordinate and manage work performance metrics and reporting and deliver to leadership on a periodic basis, including documenting, reviewing and updating department systems regularly;



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