Director, Technical Training & Operations

WHO WE ARE

Nando’s Peri-Peri USA is a growing restaurant group currently seeking to add a full-time Head of Commercial to our Restaurant Support family. Known best for our marinated and flame grilled chicken basted to your liking with our famous PERi-PERi sauce, our casual and culturally diverse company has deep roots as a global brand originating in South Africa. 

NANDO’S VISION 

At Nando’s, we want to be the most loved restaurant brand in North America, sharing the spirit of Nando’s PERi- PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers’ needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere. 

 

DIRECTOR TECHNICAL TRAINING & OPERATIONS

The Director, Technical Training & Operations is responsible for designing, deploying, and sustaining all restaurant-based learning programs that drive operational excellence across Nando’s USA. This leader ensures every Nandoca—from hourly team members to area directors—has the knowledge, confidence, and capability to deliver exceptional customer service.  

This role partners closely with Operations, Culinary, and Brand teams to support new restaurant openings, Limited Time Offers (LTOs), new hire onboarding, and continuous skills development for restaurant managers and leaders. As with all members of the Nando’s family, the Director, Technical Training & Operations will be expected to wear multiple hats, seek out opportunities to make Nando’s and themselves better every day, and in general, be a good team player!  

 Key Responsibilities 

 Field Operations Support 

• Serve as a central point of contact for Area Directors, supporting escalations, resource needs, and communication between field and Restaurant Support. 
• Ensure all field-facing initiatives are operationally ready—validated, communicated, and supported. 
• Aligns with People Team, collaborates with functional areas to align on execution readiness for new initiatives. 

Restaurant & Operations Training 

• Design and oversee all restaurant-based technical training programs including: 
  • Hourly Nandoca training (Front & Back of House) 
  • Managing Partner and Director in Training programs 
  • Cross-functional skill certifications (Culinary, Service, Leadership)
• Partner with Operations and Culinary to ensure all materials are brand-aligned, operationally practical, and results-driven. 
• Continuously evaluate training effectiveness through guest satisfaction, operational KPIs, and performance feedback loops. 

New Restaurant Openings (NROs) 

• Lead the training strategy and execution for all new restaurant openings across United States
• Build and deploy an NRO playbook that includes staffing, certification, and readiness scorecards. 
• Train and mobilize certified NRO trainers and field support teams to ensure consistent brand delivery from day one. 

Limited Time Offers (LTOs) & Menu Innovation 

• Translate culinary and marketing innovation into clear, executable training content. 
• Manage rapid deployment of training for new products, processes, and equipment. 
• Partner with Supply Chain and Operations to validate