Director, Technical Program Management - Email Platform

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Job Category

Program & Project Management

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Technical Program Managers (TPMs) play a meaningful role at Salesforce in leading large-scale, cross-functional initiatives within our Technology organizations. TPMs are responsible for programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company partners to drive critical programs and activities across the company!

The Director of Technical Program Management for Email Platform will be an essential part of the Email Platform leadership team responsible for transforming Salesforce’s email marketing strategy, technology, experience, and operations. While overseeing the current platform, we are building the next generation email platform powered by Marketing Cloud and Data Cloud in support of the CMO Marketing Technology organization.

You will be responsible for accelerating the innovation and delivery of the Email Platform product portfolio. You will ensure alignment and communication across the leadership, stakeholder, and partner teams and product teams while driving strategic initiatives across Marketing Technology, Field Marketing, Brand and Events Marketing, and Product Marketing. This is an individual contributor role.

About You

• Love to wear multiple hats.
• Builds the relationships to make things happen.
• Highly functional in an energizing environment.
• Comfortable bending between the tactical and strategic.
• Outstanding executive presence and communications professional.
• A service-oriented-minded person who "Thinks Customer."
• Enjoy a hyper-transparent flow of information, conversation, and ideas.

 

Your Impact

• Lead programs by aligning across program scope, and release planning, as well as aligning one or more teams on vision, and business goals, crafting program structure, and securing cross-functional alignment.
• Act as a key member of the Email Platform leadership team, driving strategic planning and operations across the organization, including company and cloud-level planning and timelines, resource and budget allocation, leadership meetings, all hands, product reviews, etc.
• Be a key liaison between the HQ and remote teams to ensure consistent communication and alignment across geos.
• Drive teams through the Software engineering experience using Agile and analytical and technical skills.
• Drive Steering Committee meetings with key partners for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.
• Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success.
• Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, achievements, etc across functions.
• Lead "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and partners.
• Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.
• Enable and empower a team of high-performing TPMs working in related areas to drive product and process changes.
• Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues).
• Create a collaborative environment that fosters creativity, innovation, and learning.
• Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.
• Create clarity from chaos.

Requirements

• 10+ year (Director, TPM) of enterprise software/technical program or engineering management experience at an enterprise technology company.
• Excellent analytical and problem-solving skills w