Director, Strategy Services Delivery

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The Role

The Director, Strategy Services Delivery leads strategy, cyber, and governance engagements for healthcare provider organizations. Engagements are designed to be decision-led and outcome-oriented. The incumbent will facilitate executive working sessions, translate complex inputs into crisp decision packages, and deliver reusable governance and operating-model artifacts that clients can run without ongoing consulting dependency.

This is a delivery-first role with pre-sales support. The Director is expected to lead engagements end-to-end, while maintaining tight stakeholder cadence, decision discipline, and executive-ready quality. This is a build-stage role where hands-on delivery leadership is expected as the practice scales; as the team and portfolio grow, the Director will take on broader responsibility for client development, practice operations, and team leadership.

Accountable for engagement-level client relationship management and delivery outcomes for assigned SOWs, including stakeholder cadence, decision forums, and acceptance of final deliverables.

Key Areas of Engagement:

The incumbent will facilitate decision-led, outcome-oriented engagements across the IT Strategy and Cybersecurity Services line, typically spanning:

• Strategy Service Delivery: strategy development and planning, options analysis, business casing, and tactical planning.
• IT Performance/Management: governance model development and deployment, stakeholder engagement, shared services, sourcing strategies, financial management, and staffing structure.
• Performance and Operational Excellence: operational assessment, operating model development, benefits evaluation and value realization, and dashboard and KPI development.
• Security risk assessments: compliance assessments focused on readiness and control evaluations.

Specific service modules and emphasis areas evolve over time based on market demand and client needs. The core delivery approach remains decision-led and executive-ready.

Key Responsibilities

The Director, IT Strategy and Cybersecurity Services, will have the following key responsibilities, which include but are not limited to:

Engagement Leadership

• Own delivery for assigned SOWs from mobilization through final executive decision sessions and handoff
• Lead stakeholder management across IT, clinical, compliance, security, finance, and operations leaders
• Plan and run discovery: interviews, artifact review, data requests, and evidence management
• Facilitate workshops and decision forums that drive alignment, tradeoffs, and approvals
• Manage scope, timeline, budget, risks, and staffing; escalate early and propose mitigation options
• Operate as a player-coach: personally draft and refine storylines, models, and decision artifacts when needed to protect quality and timelines. As the practice matures, shift progressively toward oversight, coaching, and quality assurance.

Decision Artifacts and Deliverables

• Create board-ready strategy decks, narrative storylines, and executive decision memos with explicit options, tradeoffs, and recommendations
• Design governance operating models: charters, decision forums, RACI matrices, escalation paths, and annual governance calendars
• Develop KPI and KRI scorecards and reporting pack templates with clear definitions, owners, thresholds, and cadence
• Build multi-year roadmaps with dependencies, sequencing rationale, decision gates, and transition plans
• Produce portfolio tools: inventories, prioritization scoring models, value vs feasibility heatmaps, stop/start/continue recommendations, and 30/60/90 activation plans
• Develop financial and scenario models to support funding decisions (TCO, ROI, investment envelopes, sensitivity ranges)
• Translate findings into practical playbooks and templates that clients can operate on day one

Quality, Methods, and Knowledge Assets

• Apply a repeatable, decision-led delivery approach that maps every major output to a named decision, owner, forum, evidence requirements, and acceptance criteria
• Maintain evidence discipline: source traceability, as-of dating, and clear assumptions to reduce re-litigation of decisions
• Ensure deliverables meet professional standards for structure, writing quality, and visual clarity; enforce internal QA checklists
• Adopt and enforce the Advisory PMO standards and templates (workplans, status reporting, RAID and decision logs) defined by the Practice Lead.
• Contribute to reusable accelerators: templates, rubrics, scoring models, workshop agendas, and draft SOW language