Director, Store Operations & Sales Excellence

About Diptyque
Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world.

Position Overview

You will be accountable for leading, coaching, engaging, and mentoring the operations & sales performance team to pursue excellence and profitable growth. 

You will be responsible for overseeing business performance, all front of house and back of house operations in Americas, all new opening and renovation plans as well as working on strategic and financial plans for Retail and Wholesale. 

You will report to the Head of Sales to ensure the team’s processes, functions, and workflow, prioritize creating an elevated and profitable shopping experience for internal and external clients. This data, retail analytics, compliance and financial information driven role connects insights to larger strategic initiatives. 

 
This role has 4 direct & indirect reports and is based in New York City. This is a corporate office position overseeing retail operations across all US stores.

The job description may include additional responsibilities as assigned.

Key Accountabilities and Responsibilities 

LEADERSHIP 

• Lead by example and model behavior that reflects the company’s core values. 

• Set clear goals & expectations and hold people accountable to a high standard of excellence. 

• Foster a culture focused on excellence and partnership between corporate and field. 

• Grow and develop expertise in the sales and operations department 

• Deliver ad hoc strategical analysis and plans to Top Management 

OPERATIONS STRATEGY 

• Own and define the operations strategy to achieve profitability<