Director, Project Management

Director, Program Management – Denver, CO

Are you passionate about Project and Program Management in FinTech? Then it’s time to join the Western Union as a Director – Strategic Program Delivery.

Western Union powers your pursuit

In this role you will be responsible for overseeing and leading our strategic enterprise programs. Your primary objective will be to ensure effective project delivery and successful execution of initiatives. You will collaborate closely with cross-functional teams, including project managers, stakeholders, and executive leadership, to drive project excellence, maximize efficiency, and deliver projects to meet business goals. You will facilitate collaboration across various cross-functional technical and non-technical agile teams to drive the delivery of high-quality software solutions and new products that bring business value.

Role Responsibilities

• Works with the Agile Leaders, Project Managers, SCRUM Masters, Technology leads and teams, Regional, Operations, Care, GTM to define E2E delivery milestones and drive value delivery for our customers.

• Own and drive PI Planning for a specific function with partnership from Product, Technology, Marketing, and other cross-functional leaders.

• Partner with Product team ensuring a large backlog is built.

• Own and drive end-to-end delivery of large-scale initiatives, build roadmaps, project plans with dependencies, Track progress, identify and resolve dependencies, proactively identify risks, and mitigate, escalate in timely manner eliminating issues by managing systemic impediments.

• Ensure Program/Project status is up to date in the system of record, communicate the status at regular intervals to all stakeholders including executive updates.

• Identify communication gaps, handle issues, manage and mitigate risks, and provide support to teams balancing opposing priorities.

• Monitor Testing progress ensuring results are reviewed and Facilitate the User Acceptance Testing process, developing rollout plans and procedures.

• Partner with operations team for successful roll out of the product to global agents.

• Coordinate major feature releases and ongoing delivery of value to customers where multiple teams are involved in development.

• Responsible for Product Launch approval, ensures each product release has mandatory approval from including Engineering, Product, Global Compliance, Legal, InfoSec, Privacy, Marketing, and business stakeholders.

• Ensure appropriate systems development and project management processes are being utilized.

• Provide expert advice and coaching to leads and teams to ensure best practice execution.

• Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues risking milestone delivery.

• Build work breakdown structures with dependencies aligning to the program goals.

• Program Metrics and Reporting: Establish performance metrics and KPIs to monitor program health and progress. Provide regular program status updates and executive-level reports to communicate program outcomes and accomplishments.

• Technical Expertise: Possess a strong understanding of the technical aspects of projects they manage. Collaborate with technical teams to make informed decisions and assess feasibility.

Role Requirements

• 10 years of proven experience as a Program Manager or similar leadership roles in managing complex programs across multiple teams or business units.

• Strong understanding of agile methodologies and experience implementing them in large-scale programs.

• Demonstrated ability to balance technical expertise with strong business acumen.

• Demonstrated success in driving cross-functional collaboration and stakeholder management.

• Excellent communication, presentation, and interpersonal skills to engage and influence at all organizational levels.

• Analytical mindset with the ability to synthesize complex information and make data-driven decisions.

• Proven track record in leading teams to deliver high-quality results within challenging timelines.

• Change management expertise and experience driving organizational transformation.

• Relevant certifications such as PMP, PgMP, SAFe, or Agile certifications are required.

• Be available for project calls Monday – Friday from 6a-10a (Mountain).

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.

• Jira, Jira Align and Confluence experience a p