Director, Product Operations

Ironclad is the leading AI-powered contract lifecycle management platform, processing billions of contracts every year.

Every business is powered by contracts, but managing them can slow companies down and cost millions of dollars. Global innovators like L’Oréal, OpenAI, and Salesforce trust Ironclad to transform contracting into a strategic advantage - accelerating revenue, reducing risk, and driving efficiency. It’s the only platform that manages every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA.

We’re building the future of intelligent contracting and writing the narrative for how contracts unlock strategic growth. Forrester Wave and Gartner Magic Quadrant have consistently recognized Ironclad as a leader in our category. We’ve also been named one of Fortune’s Great Places to Work six years running, featured on Glassdoor’s Best Places to Work, and recognized by Forbes’ 50 Most Promising AI Companies.

We’re backed by leading investors like Accel, Sequoia, Y Combinator, and BOND. We’d love for you to join us!

This is a hybrid role. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in-office days for team or company events.

We’re on a journey to redesign contracts. And, that means rethinking how people (and companies) form trust and work together. We're looking for a cross functional Product Operations Leader to help us challenge the status quo and redefine contracting.

In this role, you will be responsible for defining, executing, and scaling programs and processes to accelerate EPD strategy, product velocity, while ensuring we maintain a foundation of stability and security.

This role facilitates deep strategic collaboration and ensures alignment with EPD teams to execute effectively and intentionally, while balancing technical tradeoffs to achieve business goals with limited resources.

You’ll partner deeply with engineers, product managers, GTM leaders, and customers to transform and humanize the nature of a contract - from paper to data, and from inaccessible to intuitive.

What you’ll do:

Develop systems for scaling product development.

• Orchestrates and architects effective rituals, processes, and ensures artifacts are in place to help teams execute against their plans.

• Ensure the cadence of product development stays healthy as the teams grow and product development becomes more complex.

  This includes:

  • Maturing annual and quarterly product planning process and defining goal setting frameworks to ensure product team accountability.

  • Improving templates and processes for rituals such as QBRs, product reviews, monthly operational excellence reviews, ELT Operating Review, WMR, quarterly team readout, monthly status updates, roadmapping.

  • Strengthening internal and customer feedback loops to inform product discovery.

  • Staying close to activity on the ground to measure success of all of the above.

• Keep the EPD team data-informed. Drives team discipline on measuring progress against product strategy, product plans, and customer health.

• Own product tooling. Ensures the right tools are selected and implemented to support product activity: product discovery, product analytics, in-product onboarding, customer surveys.

• Own product onboarding. Formalizes onboarding process, documents, and experience to ensure new PMs ramp successfully.

• Supports cross-functional teams. Create the right frameworks to engage and partner with other teams and act as a single point of contact when needed. Work with PMM, ops, finance, data, sales, support, recruiting, etc to ensure EPD is an effective partner to the rest of the organization. This is also a key role in cross-functional programs such as PBRs, Release train, etc.

Other key init