Director, Product Management - Tech

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

We are seeking an experienced Product Leader with expertise in growth strategies, process optimization and leveraging AI/ML solutions to drive funnel improvements. This role will lead the vision, strategy, and execution of end-to-end merchant experiences that start with our marketing and onboarding funnel to product awareness and activation and into servicing account experiences to drive user activation, product adoption, retention, and long-term engagement. The ideal candidate combines a deep understanding of product management with a passion for delivering seamless, scalable, and personalized onboarding and servicing journeys for SMBs.

Job Description:

Key Responsibilities:

Product Strategy and Execution:

• Define end to end journeys for merchants that enable them to onboard to PayPal and activate on products best suited for them.
• Collaborate with engineering, design, and data science teams to deliver scalable solutions that align with business goals.

Personalization:

• Utilize AI and machine learning to create tailored onboarding and servicing experiences for SMBs.
• Work closely with data teams to develop predictive models that improve activation, product adoption, engagement, and retention.
• Implement conversational AI, recommendation systems, or other intelligent tools to enhance onboarding  and servicing workflows.

Growth Strategies:

• Partner with commercial and marketing teams to align onboarding processes with customer acquisition and revenue goals.
• Identify opportunities for upsell, cross-sell, and increased customer lifetime value (CLTV) during the onboarding phase and account lifecycle.
• Analyze user behavior data to identify friction points and implement strategies to reduce time-to-value.

Process Optimization:

• Continuously evaluate and refine key merchant workflows for efficiency, scalability, and customer satisfaction.
• Implement automation tools and frameworks to reduce manual efforts and improve consistency.
• Develop KPIs to measure signup, product activation and adoption success and use insights to drive funnel improvements.

Cross-Functional Collaboration:

• Serve as the primary liaison between product, engineering, commercial, and sales teams to ensure alignment on goals.
• Advocate for the onboarding and servicing product vision across the organization and with external stakeholders.

Data-Driven Decision Making:

• Monitor and analyze performance metrics,