Director, Product Management

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

The Director, Product Management (Digital Products), is responsible for defining, developing, and delivering Domino’s global store technology platforms and digital innovations in partnership with the Senior Director, Global Store Digital Products. This role blends product management discipline with digital innovation leadership, ensuring Domino’s continues to lead the industry in customer experience, operational consistency, and team member efficiency.

This leader blends disciplined product management with applied innovation, ensuring that store platforms are scalable, intuitive, reliable, and future ready. The role partners closely with Operations, Technology, Franchise, Training, and Design teams to deliver solutions that improve speed, accuracy, service quality, and team member productivity while creating a modern in-store experience.

Responsibilities and Duties

Product Strategy & Roadmap Ownership

• Define and own the multiyear product vision and roadmap for store digital platforms and instore guest interaction technologies in partnership with the Senior Director, Global Store Digital Products.

• Translate operational strategy and future store concepts into a sequenced product roadmap with clear outcomes, dependencies, and investment priorities.
• Balance foundational platform stability with innovative initiatives that enable next generation store experiences.
• Establish product principles and standards to ensure consistency, scalability, and ease of deployment across markets.
• Build business cases to evaluate opportunities, balancing customer experience, financial impact, and operational efficiency.
• Partner with business, operations, marketing, and technology leaders across regions to ensure alignment and adoption.

 House Platform Leadership

• Lead design and delivery of digital user experiences (UX/UI) that maximize customer satisfaction and team member efficiency.
• Own product management for core instore systems supporting operations, including order taking interfaces, order routing, kitchen and service displays, customer facing screens, and delivery tools.
• Partner with Operations and Franchisee teams to deeply understand in‑store workflows, service models, and team member pain points.
• Ensure products are intuitive, resilient, and designed for high volume, high variability restaurant environments.
• Drive continuous improvement across speed of service, order accuracy, labor efficiency, and satisfaction metrics.
• Oversee prototyping, pilot programs, and iterative testing to accelerate delivery of new digital capabilities.
• Monitor global competitive digital trends, recommending proactive actions to maintain Domino’s digital leadership.
• Define and manage product tiers to maximize scalability.

Innovation & Future Store Experience

• Lead the front of the house innovation roadmap in partnership with the Senior Director, Global Store Digital Products, identifying and developing new capabilities such as AI enabled services.
• Oversee prototyping, pilots, and controlled market tests to rapidly validate concepts before scaling.
• Monitor emerging technologies and competitive trends in restaurant tech, retail, and hospitality, recommending proactive innovative investments.
• Partner with Store Design, Equipment, and Operations teams to integrate digital experiences into physical store environments and future store formats.

Portfolio & Delivery Management

• Establish intake, prioritization, and governance processes for tech product initiatives.

• Build and manage business cases that balance guest experience, operational impact, cost, and long term platform value.
• Partner with technology and engineering teams to ensure clear product requirements, roadmap transparency, and predictable execution.
• Oversee phased rollouts, change management readiness, and adoption strategies to maximize impact at scale.