Director, Process Support Engineering

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$180,000.00 - $247,500.00

Location:

Boise,ID

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Location: Boise, Idaho

About the Role

Applied Materials is seeking an experienced Director of Process Support Engineering to lead a world-class team supporting one of our most strategic semiconductor customers. This role is responsible for developing organizational capability, driving technology engagement, , and accelerating adoption of Applied Materials' solutions across leading-edge memory R&D and High-Volume Manufacturing fabs.

The Director will lead a team of Process Support Engineering managers and engineers while partnering closely with Business Units, Account Sales, Technical Directors, Field Service, and Product Engineering organizations to solve our customers' most complex challenges.

The successful candidate combines deep semiconductor process expertise with strong leadership skills, customer engagement experience, and a passion for developing people and teams.

Key Responsibilities

Customer Partnership & Strategic Leadership

• Develop trusted relationships with senior customer engineering and manufacturing leadership.
• Serve as a key technical interface between the customer and Applied Materials.
• Anticipate technology inflections and identify opportunities for share growth and expanded engagement.
• Drive alignment between customer priorities and Applied Materials technology roadmaps.
• Lead executive-level technical discussions, escalations, and strategic reviews.

Process Support Engineering Leadership

• Lead and develop a high-performing organization of Process Support Engineers and managers.
• Establish clear performance expectations and development plans for Process Support Engineers and managers.
• Create a culture of accountability, innovation, collaboration, and customer focus.
• Build organizational capability through recruiting, coaching, mentoring, and succession planning.
• Develop future technical leaders, managers, and directors.

Technology Enablement

• Drive adoption of new technologies through demonstrations, evaluations, qualifications, and joint development activities.
• Guide problem-solving efforts involving yield, defectivity, productivity, process integration, and equipment performance.
• Provide leadership during critical customer escalations and recovery plans.
• Partner with product groups to accelerate introduction of next-generation technologies.

Business & Operational Excellence

• Support resource planning, organizational growth, and financial forecasting.
• Ensure alignment of technical resources with customer priorities and business objectives.
• Drive continuous improvement in execution, communication, and operational effectiveness.
• Monitor organizational health through key performance indicators and customer feedback metrics.

Cross-Functional Collaboration

• Partner with Account Management, Technical Directors, R&D, Product Engineering, Manufacturing, and Service organizations.
• Build close relationships with Business Unit GMs
• Influence product development by providing customer and field insights.
• Coordinate support strategies across multiple locations and organizations.
• Ensure consistent