Director, Platform Services Product Management

WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world-class user experience across our products and services and leverage customer-driven innovation to power our growth and strategic initiatives.

As we lean into our mission to “simplify the business of running a business”, WEX is looking to simplify and reimagine experiences, starting from the customer perspective. We are looking for a Director, Product Management to own the execution and delivery of the product roadmap for the Benefits Platform by collaborating across the business with an emphasis on creating a simple, proactive, and personalized experience. As a leader in the product team, you’ll role model strategic thinking, customer obsession, and a learning mindset, creating an environment where your cross-functional team can do the best work of their lives. You will dream big, sweat the details, care deeply, make an impact, and have fun through embodying the following competencies: Strategic Mindset, Customer Obsessed, Results Focused, Insights Driven, Trusted Partner, and Relevant Expertise.

About the team:

Come join us as a Director, Product Management in the Benefits Platform team to define our bold vision and key priorities to deliver experiences that delight customers and win in the market.

What you’ll do:

• Lead, inspire, and empower a team of talented product managers to define innovative experiences that delight our customers and win in the market for the Benefits Platform.

• Work closely with cross-functional leaders to define the vision, strategy, and multi-quarter roadmap for the Benefits Platform to inspire and align key stakeholders and customers, leveraging a deep understanding of customer needs, the external market, technology, and competitors.

• Deliver an awesome end-to-end customer experience for the Benefits Platform, using qualitative and quantitative data to identify areas to improve and rapidly iterate.

• Leverage strong business acumen and partnership across WEX to define how we go to market and serve our customers for the Benefits Platform, including business model innovation, pricing, first use, cross-sell, and support.

• Encourage a culture of experimentation, learning, and a growth mindset - creating an environment where teams are redefining what’s possible and challenging the status quo for the Benefits Platform.

• Lead product prioritization processes across the organization for the Benefits Platform and role model making hard tradeoffs to ensure we deliver products that solve the biggest customer problem, strong market position, and generate durable business benefits (revenues, adoption, retention, etc.).

• Creates a culture of transparency, trust, and "challenge and commit" with teams you manage and partners for the Benefits Platform.

• Coach and inspire a team, providing them with actionable and timely feedback to help them grow and deliver great work for the Benefits Platform.

How you’ll engage:

• Strategic Mindset: Develops a bold vision and clear priorities for the Benefits Platform to deliver innovative products that address market needs.

• Customer Obsessed: Deeply understand our Benefits Platform customers’ needs through customer empathy, data, and prioritize work.

• Results Focused: Creates a culture of accountability for the Benefits Platform, delivering on time and on budget, using metrics to measure progress and tell your story and iteratively releasing to deliver great results.

• Insights Driven: Use qualitative and quantitative insights to drive decisions, define experiments, and prioritize the Benefits Platform roadmap.

• Relevant Expertise: Brings a deep understanding of the Benefits Platform market, applied technologies, and domain expertise, with a curiosity and learning mindset.

• Trusted Partner: Cross-functionally appreciates and comprehends different points of view and shares information clearly and transparently with strong collaboration while knowing when to escalate for the Benefits Platform.

• Talent Steward: Actively coaches and manages direct reports to help flourish while seeking feedback to develop themselves for the Benefits Platform.

Experience you’ll bring:

• 12+ years of Product Manager experience in environments that emb