Director, Outbound Transportation

Director, Outbound Transportation��

Reports To: VP/GVP Transportation 
Location: New Albany, OH (Hybrid) 

Role Summary 

The Director of Outbound Transportation is responsible for developing and executing Abercrombie & Fitch Co.'s outbound transportation strategy across eCommerce, Retail, Wholesale, Franchise, and Non-Merchandise transportation. This leader oversees carrier strategy, network performance, transportation technology, financial stewardship, and customer delivery experience while ensuring the network is positioned to support future growth.  

This role inherits a strong transportation organization with established carrier relationships, disciplined financial management, and best in class operating processes. The opportunity is to evolve transportation capabilities through strategic partnerships, analytics, innovation, and scalable network design that supports changing customer expectations, emerging fulfillment models, and long-term business growth.  

As a trusted advisor to Supply Chain leadership, this leader influences enterprise decisions that impact customer experience, fulfillment performance, transportation economics, and future transportation capabilities.  

What Will You Be Doing? 

Transportation Strategy, Network Design & Customer Experience 

• Develop and execute transportation strategies that balance customer experience, service, speed, cost, capacity, and resiliency across Stores, eCommerce, Wholesale, Franchise, and emerging business channels.  

• Lead network optimization initiatives, including carrier diversification, routing strategies, delivery models, consolidation opportunities, and future-state network design.  

• Develop scalable transportation solutions that support channel expansion, international growth, store openings, and evolving fulfillment models.  

• Partner with Customer Care, Store Operations, Distribution Operations, and Brand leaders to align transportation performance with customer and store expectations.  

• Establish contingency and resiliency plans that protect customer commitments and business continuity during disruptions.  

• Monitor transportation trends, market dynamics, and emerging capabilities to proactively identify risks and opportunities. 

Financial Stewardship & Carrier Management 

• Develop and manage the outbound transportation budget, annual operating plan, and transportation forecasts.  

• Drive transportation cost optimization initiatives while maintaining customer experience and service expectations.  

• Establish forecasting discipline, variance management, and performance metrics across transportation spend, service, and customer outcomes.  

• Build business cases supporting transportation investments, sourcing strategies, network optimization, and technology enhancements.  

• Own enterprise carrier relationships across parcel, pool, LTL, truckload, final-mile, and specialized transportation providers.  

• Lead transportation sourcing and carrier negotiations in partnership with Procurement to balance cost, service, capacity, and flexibility.