Director of Mainframe Communications

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Job Title

Director of Mainframe Communications

What does a successful Director of Mainframe Communications do at Fiserv?

As the Director of Mainframe Communications, you will be responsible for leading and overseeing the strategic planning, implementation, and ongoing management of Fiserv’s global mainframe infrastructure. You will collaborate with cross-functional teams to ensure the reliability, security, and scalability of Fiserv’s mainframe systems, supporting the critical operations the organization. You will lead the team that configures, implements, and troubleshoots TCP/IP, VTAM, and other communications protocols.  This Includes implementing AT-TLS and other security solutions.

What you will do:

• Direct senior team members to perform problem determination and resolution, capture and transmit system dumps, closely work with vendor’s technical support, apply fixes and patches, coordinate testing and implementation of fixes and new versions, and work with other mainframe-based or midrange-based technical teams on production roll-out
• Closely collaborate with capacity planning and performance management, automation, architecture, and modernization infrastructure teams
• Ensure the availability, performance, and security of mainframe systems by implementing best practices, conducting regular audits, and maintaining compliance with industry standards and regulations
• Collaborate with business stakeholders to identify infrastructure requirements and proactively address their changing needs while budgeting and closely monitoring expenses
• Champion the adoption of modern tools, technologies, and practices to enhance the efficiency and effectiveness of mainframe infrastructure operations
• Foster and maintain strong relationships with vendors and third-party service providers, ensuring effective partnerships and adherence to service level agreements
• Develop and implement disaster recovery and business continuity plans for mainframe systems to minimize downtime and ensure data integrity

What you will need to have:

• Bachelor's degree in a related field or an equivalent combination of education, military, and work experience
• 10+ years of experience overseeing mainframe infrastructure operations and managing tenured mainframe engineers/architects
• 10+ years of experience with mainframe systems, including IBM z/OS, DB2, COBOL, CICS, MQ, z/OCP, ESMs (RACF, ACF2, and TopSecret) and JCL

What would be great to have:

• Relevant certifications in mainframe technologies, such as IBM Certified System Administrator or IBM Certified Advanced Technical Expert
• Knowledge of emerging mainframe technologies and trends, such as cloud integration and modernization initiatives such as RedHat OCP on z/Series
• Experience managing mainframe infrastructure in a hybrid or multi-cloud environment
• Experience in the financial services industry or other highly regulated industries  
• Strong technical expertise in mainframe infrastructure system administration, security, software and hardware upgrades, storage management, virtualization, and disaster recovery principles and practices

Important info about this role:

• There may be up to 20% of travel each year

Perks at work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel with no specific set limit for qualifying associates, and free counseling through our EAP
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program
• Advance your career with training, development, certification, and internal mobility op