Director of Cloud Enablement

Company Description

Ashburn Consulting, a Small Business based in the Washington, DC metropolitan area, specializes in providing network and network security solutions in complex environments to a select set of government and business clients. The company, an established leader in its field, is composed of an elite team of engineers and business consultants, each of whom is recognized —and highly regarded—within the network and security communities.

Job Description

This is a Hybrid Role

As a Director of Cloud Enablement, you will be responsible for the day-to-day operations of the recurring revenue from cloud offerings, taking on a hands-on leadership role when working with clients as a trusted advisor.

The role would be instrumental in growing our recurring services portfolio around CSP, services around recurring medal plans, and building and collaborating with our Service Delivery team.

Provides follow-up communication and strategies with customers. The Director of Cloud Support Services will also work with sales personnel during the sales motion by actively participating in pre-sales activity including (meetings, estimate creation, and statement of work creation/delivery).

A successful Director will be someone who leverages a continuous improvement and learning mindset to enable our client to successfully scale the team and our market share while continuing to drive excellence with our existing customer base.

Hands-on working technical expertise

Drive growth, profitability, and scale across Microsoft Modern Workplace environment, including

Cloud Solution Provider (CSP)

Microsoft Azure

Microsoft Power Apps

Microsoft Dynamics

Provide input into innovation to the Recurring Services Practice

Ensure successful client onboarding by establishing and enforcing processes. Evaluate processes for effectiveness at appropriate intervals

Ensure customer business reviews are being completed

Collaborates with Director, Managed Services to develop and execute strategies on innovative, differentiated recurring managed service offerings (e.g., CSP, recurring medal plans, Teams experience) that lead to exponential practice growth

Collaborates with Director, Managed Services to manage and review recurring services P/L on a regular basis

Develops and baselines newer processes, tools and templates to mature

Review, and approve ticket billing and explanation

Manage to Practice and Business Unit KPI’s

People Success

Participates in hiring, onboarding and mentoring of recurring services team in collaboration with Director, Managed Services

Assess customer needs and make strategic and tactical recommendations to ensure high customer satisfaction

Carry out annual performance reviews and ongoing performance management with respect to strategic growth goals laid out for the practice

Responsible for setting up career paths and career development plans for individual consultants.

Leads learning and development initiatives

Provides leadership, coaching, and performance management, fostering a culture of accountability, professional development, high performance, resourcefulness, and ethical behavior across teams

Projects and Pre-sales

Participate in pre-sales activities with prospects, clients, and cleints sales staff

Participate in estimate creation/review for Microsoft Solutions (Office 365/Azure) and the Cloud Solution Provider (CSP) program

Create Statement of Work (SOWs) and delivery as part of sales motion

Provides training and thought leadership around new unique recurring managed services offerings to presales and sales teams requirements

Qualifications

Bachelor’s degree in MIS, Information Technology, or a related field preferred. Equivalent experience considered.

10+ years of experience in the Information Technology field.

Proven knowledge and experience with Microsoft Cloud Solution Provider (CSP) process, Azure, Microsoft Dynamics, and Microsoft Teams.

Proven experience with digital and cloud offerings and services across Microsoft Dynamics, Azure, Teams and/or CSP

Demonstrated drive for excellence in the delivery of quality customer solutions and experience and ability to manage a team to achieve desired results.

Solution Expertise around Microsoft Office 365, Azure, and CSP over a combination of Azure, CSP, IAAS, PowerApps.

Experience with Office 365/Azure Solution Architecture, Portfolio Management, Resource Management, Project Management, and Proposal Management. Federal procurements are a plus.

Team player who is results-oriented and growth mindset

Additional Information

All your information will be kept confidential according to EEO guidelines.

Ashburn Consulting is an Equal Opportunity Affirmative Action Employer.