Director, Network Operations

ADP is hiring a Director, Network Services

 

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you an inspiring leader who people have followed and worked for over and over again?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging? 

Well, this may be the role for you. Ready to design what's next?

In this role, you will be responsible for overseeing 24x7 network operations, engineering and delivery across the enterprise, including on-premises environments, datacenters, and cloud environments. This role is a global role with networking associates and leads in many parts of the world.  You will be accountable for the operational stability, performance, and continuous improvement of the enterprise network. This role leads global 24x7 network operations responsible for on-premises, data centers, and cloud networking environments. The position emphasizes operational rigor, incident and change management excellence, observability, and execution against defined service-level objectives in a globally distributed, follow-the-sun model.

No two days are the same as you work with your team and business leaders to understand our next wave of work. To thrive in this role, you'll have 10 years of experience leading global network operations teams, as well as progressive experience in enterprise network operations and engineering. You're a passionate leader focused on engagement as well as results, and you're not afraid to roll your sleeves up and dive into the code when necessary. As part of our team, you'll find exciting challenges, get opportunities to grow your career, and develop solid friendships as we design what's next for ADP and the industry. Pace should not scare you. We still find time for a healthy dose of fun.

Like what you see?  Apply now!

Learn more about ADP at jobs.adp.com.

 

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

Network Operations & Service Delivery

• Own 24x7 global network operations, ensuring availability, performance, and resiliency across LAN, WAN, WLAN, VPN, SD-WAN, carrier circuits, and related infrastructure.
• Maintain accountability for the global health of the network estate, including Cisco switching, wireless, SD-WAN, and supporting platforms.
• Ensure all critical services are monitored, alerted, and operationally supported.
• Establish and enforce operational KPIs, SLAs, and runbooks to drive consistent service delivery and accountability.
• Own Objectives and Key Results (OKR) metrics
• Produce regular operational reporting and dashboards for leadership, highlighting performance, risk, and improvement opportunities.

Incident, Problem & Change Management

• Lead global incident management for network-related outages, including participation in on-call escalation for critical events.
• Leverage your strong background in troubleshooting, and strong analytical skills, to be able to isolate/troubleshoot a problem and lead the team to the root of a problem.
• Ensure timely root cause analysis (RCA), post-incident reviews, and implementation of corrective and preventative actions.
• Drive a culture of urgency, ownership, and continuous improvement to reduce incident frequency and MTTR.
• Own global network change management processes, including weekly change review meetings and governance.
• Review, challenge, approve, and oversee execution of network changes through the ServiceNow change management platform.
• Assess downstream application and service impacts to minimize operational risk.

Network Analytics, Monitoring & Observability

• Build and operate a Network Analytics mindset and Observability Center of Excellence (COE).
• Leverage telemetry, analytics, and monitoring tools to provide real-time visibility into network performance and availability.
• Define thresholds, alerts, and trend analysis to proactively identify and mitigate issues before customer impact.
• Standardize das