Director, Membership

About Us

Girl Scouts of the USA

Founded in 1912, Girl Scouts of the USA (GSUSA) is the preeminent leadership development organization for girls and the leading authority on their healthy development. Millions of Girl Scout alums across the country and the world have gone on to achieve incredible things and make a tremendous impact in fields ranging from public policy, medicine, journalism, and athletics to international relations, science, technology, art, and entertainment. 

As a mission-driven organization, Girl Scouts of the USA champions girls as they explore their worlds, try new things, and develop the courage, confidence, and character to make the world a better place. From stargazing during a first overnight camping trip to building robots, navigating a rocky hiking trail, working together on a community project, and learning about the importance of environmental stewardship, Girl Scouts of all backgrounds and abilities can unapologetically be themselves as they rise to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, connection, and teamwork. 

Girl Scouts are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and inspire them, working with 111 local councils across the country and USA Girl Scouts Overseas to deliver our life-changing Girl Scout Leadership Experience.

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You Will

The Membership Strategy team, reporting to the Chief Experience Officer (CXO), leads strategies to drive equitable, sustainable membership growth. The Membership Team works closely with teams across Girl Scouts of the USA (GSUSA) to create a consistent, exceptional experience for all families. The Membership Team also collaborates with 111 Girl Scout councils to ensure local teams are equipped to deliver on the Girl Scout experience.

 

POSITION SUMMARY

The Director, Membership will equip GSUSA and council staff to deliver on the membership strategy, resulting in long-term sustainable health and growth for councils and the Girl Scout Movement. This role is highly collaborative and expected to lead cross-functional projects, build strong relationships, foster innovation, and use data-driven insights to drive success. This role provides exceptional communication through written and verbal presentations and resources to stakeholders across the Movement.

 

ESSENTIAL RESPONSIBILITIES - Primary duties of the position

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Responsibilities

1.    Initiate and lead cross-functional project teams to drive membership growth and represent strategy membership goals and community engagement focus on strategic initiatives.

2.    Leverage data across multiple sources to identify new opportunities to grow membership, especially to reach under-represented communities.

3.    Develop and deliver resources to equip Girl Scout councils in executing membership strategies, including accessible on-demand training, resources and tools for leadership and operational teams to implement the membership strategy, including strategic planning, goal setting, and operational business practices.

4.    Lead virtual and in-person training and presentations for GSUSA and council staff; facilitate interactive workshops and provide direct support to councils, as needed.

 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.

 

REQUIRED COMPETENCIES

The Individual Contributor is regarded as the highest level of very experienced subject matter expert with high credibility and who is perceived outside the organization as an authority in a complex scientific or professional field.  

• Customer-focused mindset that centers on the needs of different stakeholders, including families and councils.
• Demonstrated experience leading interactive workshops in both virtual and in-person settings with a variety of stakeholders.
• Demonstrated experience developing interactive digital tools and training.
• Demonstrated experience measuring learning objectives, adoption and implementation of new skills and processes.
• Demonstrated experience using data-driven insights to identify new opportunities and innovative solutions.
• Exceptional presentation skills, including written and verbal communications.
• Results-oriented self-starter who seeks feedback to drive continuous improvement.
• Strong collaboration and pro