Director, Implementation Services

At Daxko, we’re on a mission to help the world get healthier by connecting people to the programs and communities that matter most. As our Director of Implementation Services, you’ll play a key role in delivering on that mission by leading teams who bring our solutions to life for customers.
This is a high-impact leadership role where you’ll guide managers and team leads, shape the implementation experience, and ensure every customer starts strong with Daxko.

What you’ll do

As Director of Implementation Services, you’ll lead a team of leaders and their implementation teams, creating an environment where people do their best work and customers see real value, fast.

You will:

• Serve as the primary leader for implementation services within your market
• Guide teams to deliver high-quality, efficient implementations across our product suite
• Coach and develop managers and team leads through regular one-on-ones, team meetings, and performance conversations
• Foster a culture that balances accountability, collaboration, and fun
• Build strong partnerships across Daxko teams, including Sales, Product, Engineering, and Support
• Ensure every customer has a positive, seamless implementation experience
• Step in on escalated issues and lead with sound judgment to resolve challenges
• Partner with Sales to plan for growth, including forecasting and headcount needs
• Improve how we work by identifying and driving process and system enhancements
• Contribute to market strategy through participation in Market Council
• Identify opportunities to expand value through billable services

What you bring

You’re a people-first leader who knows how to scale teams, improve processes, and deliver results in a SaaS environment.

You likely have:

• Experience leading and developing leaders (not just individual contributors)
• A track record of driving results across cross-functional teams
• Strong communication skills and the ability to build trust across all levels
• Confidence navigating complex situations and resolving conflict thoughtfully
• A detail-oriented mindset with the ability to balance multiple priorities and deadlines
• Strong analytical and problem-solving skills
• Experience managing projects that involve collaboration across Sales, Support, Product, and Engineering

What you’ll need

• Bachelor’s degree or equivalent experience
• 7+ years of relevant experience, including leadership in implementation, professional services, or similar functions
• Experience in a SaaS environment, ideally with exposure to process improvement and scaling teams

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members.
Some of our favorites include:🏝 Flexible paid time off ⚕️ Affordable health, dental, and vision insurance options💪 Monthly fitness reimbursement🤑 401(k) matching🍼 New-Parent Paid Leave👖 Casual work environments🏡 Flexible work - remote & hybrid

All your information will be kept confidential according to EEO guidelines.
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