Director, Implementation

Company Overview:Age of Learning® is the leading education technology innovator, creating engaging and effective learning resources to help children build a strong foundation for academic success and a lifelong love of learning. Our research-based digital education programs have proven efficacy in increasing children’s learning gains, and our curriculum is developed by an experienced team of education experts. Age of Learning’s flagship product, ABCmouse.com® Early Learning Academy, is an award-winning comprehensive curriculum for children.  Adventure Academy™, the first AAA education massively multiplayer online game (MMO), provides elementary-and middle-school-age learners the opportunity to build critical knowledge in language, arts, math, science, social studies, and more in a fun and safe virtual world. The company’s School Solutions Programs include My Math Academy® , an adaptive, personalized program that helps students master foundational math concepts, and My Reading Academy™, which helps young learners become fluent readers and build a foundation for reading comprehension and literacy. With over 10 billion learning activities completed by more than 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit www.AgeofLearning.com.
Summary:
Age of Learning is seeking to add a Director, Implementation to help us as we expand our global reach and increase the educational impact of our programs. As a leader on the Customer Success team this individual will oversee the initial post-sale onboarding process of our K-12 customers to ensure a successful product implementation and oversee post-launch technical needs to improve adoption and usage. We are seeking a passionate, highly detail-driven, self-motivated and collaborative individual who has can navigate the technical and relationship-driven aspects of customer onboarding and support.

Responsibilities:

• Build and implement playbooks and processes for implementation and technical support during the post-launch lifecycle of a customer
• Recruit and manage diverse team of tech specialists and implementation managers to support the customer journey
• Drive initiatives to improve key metrics around implementation including time-to-launch, time-to-value and customer satisfaction
• Project manage all pieces of the customer journey from people to process to ensure a smooth delivery of our product
• Collaborate with Sales and marketing teams to drive cohesive customer communication strategies post-sale
• Partner strategically with Product and tech to support continuous enhancements and growth aligned to technical customer needs

Required Qualifications:

• Bachelor's degree in Education, Business, or a related field
• 8+ years of experience in in customer implementation, customer success or product management, ideally in the EdTech industry or technology at a K-12 district
• Experience leading and managing a team
• Ability to work closely with the sales and product teams to ensure successful implementation of Age of Learning solutions
• Experience with customer relationship management (CRM) software and proficiency in Excel and other data analysis tools.
• Familiarity with learning management systems (LMS) and other educational technology tools.
• Strong organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Strong problem-solving and analytical skills, with the ability to identify and resolve issues quickly.
• Ability to adapt to a fast-paced, dynamic startup environment.
• A passion for education and improving the way people learn.
• Willingness to travel (up to 30% of the time) to meet with customers and attend industry events.

The estimated salary range for a new hire into this position is $145,000 USD to $155,000 USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location.
Age of Learning currently provides: 
• 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums • A 401(k) program with employer match • 15 paid vacation days (increases to 20 days on your 3-year anniversary), 11 observed national paid holidays plus 9 sick days • Our flexible work culture means 2 or more days in the office (hybrid) or 100%