Director, Revenue Cycle Services

About Revology

Revology is a technology-enabled healthcare revenue cycle management (RCM) firm providing outsourced services to hospitals, health systems, and physician groups. Our tech smart-from-the-start strategy enables us to break through conventional barriers and empower each revologist to drive a higher standard of revenue cycle performance. This is possible because we spend our lives in the sweet spot where smart tech and good humans reach their highest potential and maximize outcomes.

At Revology, we are committed to stewarding and empowering an inclusive environment within our company and our communities. While we believe in “culture” - we don’t believe in “culture fit”. We encourage every single revologist to bring their unique perspective, lived experience and authentic selves to the table. Revology is an equal opportunity employer and we encourage everyone to apply for our available positions - including women, people of color, individuals with disabilities and those in the LGBTQIA+ community.

Role: Director, Revenue Cycle Services

Location: Remote. Must work in a location within the United States.

Travel: Up to 15%

Classification: Salaried, Exempt

Reports to: AVP, Revenue Cycle Services

Salary Range: Commensurate with experience 

about the role

The Director, Revenue Cycle Services is responsible for overseeing and managing revenue cycle operations and services provided by Revology. You will be responsible for leading teams and ensuring efficient and effective execution across the revenue cycle inclusive of middle and back-end functions.

responsibilities

• Manage and support daily operations of assigned revenue cycle teams, ensuring high-quality service delivery, timely task execution, and alignment with established workflows, KPIs, and service standards.
• Execute on strategic initiatives and performance goals set by the leadership, ensuring internal operational efficiency and external service delivery meet or exceed expectations for profitability and SLA compliance.
• Apply strong knowledge of front-end, middle, and back-end revenue cycle processes to coach team members, resolve escalations, and identify areas for workflow optimization or automation.
• Serve as a point of contact for client communications, maintaining strong relationships, addressing concerns promptly, and ensuring service expectations are met.
• Partner with the Client Reporting team to ensure data accuracy and timely delivery of standard reporting packages, and support client understanding of key insights and performance metrics.
• Monitor revenue cycle performance dashboards and team outputs, escalating trends, risks, or improvement opportunities with supporting data and recommendations.
• Ensure compliance with regulatory, contractual, and policy requirements, reinforcing adherence to HIPAA, HITECH, and Revology’s internal standards through oversight, training, and monitoring.
• Communicate regularly with cross-functional and frontline teams to clarify goals, reinforce process adherence, and support collaboration across service areas.
• Stay curious, kind and contribute positively to the Revology culture. The health + harmony of the team is everybody’s responsibility at Revology.

The statements stated in this job description reflect the general duties as necessary to describe the basic function, essential job duties/responsibilities, job requirements, physical requirements and working conditions typically required, and should not be considered an all-inclusive listing of the job.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

requirements

• Bachelor’s degree in business, healthcare administration, or equivalent experience. 
• 5+ years of healthcare consulting/management experience or leadership experience
• Must have an ability to motivate and lead a team to perform at a high level; previous people leadership experience required.