Senior Director, Lease Admin

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Role Overview
As a Lease Administration Senior Director, you will be responsible for managing team(s) providing a full scope of Lease Administration services for client(s).

Key Responsibilities

• Serve as an Executive Relationship manager and point of client escalations

• Communicate with JLL Executive Leadership on important issues and on-going performance

• Assume responsibility for client satisfaction regarding lease administration analysts' performance

• Oversee performance, career development and deliverables through the supervision of multiple team members

• Ensure timeliness and accuracy of client reporting

• Ensure account teams comply with internal controls and compliance steps, with immediate remediation of errors and implementation of performance plans as necessary

• Document and share best practices while participating in efforts to document and strengthen internal controls and improve data quality

• Participate in client presentations

• Support, provide exposure to, and lead other special projects as assigned by manager

Qualifications

• Bachelor's degree with at least 10 years of work experience in Lease Administration Or Advanced knowledge of Real Estate Accounting practices or Property Management (minimum 5 years in Lease Administration or closely related field)

• 5 years previous experience in a supervisory role, operating at a strategic level with both internal and external teams

• Strong financial/analytical skills

• Strong leadership skills

• Ability to spot issues proactively and initiate solutions

Technical Skills

• Dynamic and technologically savvy with ability to utilize software to support planning solutions

• Advanced skills in Microsoft Excel to analyze large data sets

• Proficiency in Microsoft Office suite (Word, Excel & Outlook)

• Ability to consolidate data and master company-specific account and database programs

• Keen ability to interpret complex commercial lease language

• Detail-oriented with ability to process work quickly and accurately under pressure or time sensitive deadlines

• Adaptable to changing priorities

• Superior attention to detail and organizational skills

Personal Attributes

• Strong, proactive and effective written and verbal communication skills

• Ability to work independently and multi-task under pressure

• Excellent time management to meet deadlines

• Agile and able to reorganize daily tasks based on team needs

• Strong interpersonal skills with ability to interact with executive level clients and colleagues

• Ability to build successful, long-term business relationships

• Resilient and open to change

• Passionate about driving personal, team and company growth

• Values diversity, collaboration and professionalism

Behavioral Competencies

• Inspire: Demonstrate empathy and foster inclusion

• Win Together: Think enterprise-wide, build trust, combine local expertise with global outlook

• Simplify: Reduce complexity, prioritize effectively, communicate clearly

• Be Intentional: Deliver on commitments, empower others, make data-driven decisions

• Be Future Ready: Embrace continuous learning, think boldly, balance short-term results with long-term value

Estimated total compensation for this position:

83,000.00 – 100,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.