Director, General Liability Claims

Director Claims - CH06AE

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The Director of General Liability Claims is a visible and important leadership role within the Global Specialty and Liability Major Case Unit.  Our teams handle complex, high exposure third party liability bodily injury, property damage and personal and advertising injury claims arising from product liability, premises, operations, media arts and entertainment, auto and environmental matters. This position will have accountability for managing nationwide claims and a team of claim adjusters located in various locations throughout the country. 

The Director is accountable for ensuring the team delivers high quality claim handing with respect to coverage, liability and damages analysis, litigation management, negotiation strategy and effective resolution. The Director is also responsible for expense management and compliance with corporate claim standards and procedures, as well as all statutory, regulatory and ethics requirements. They will effectively communicate, demonstrate a thorough understanding of business vision and strategies, and develop plans for achieving business goals. They will also demonstrate superior technical and jurisdictional expertise in matters arising on the team. The Director will also assume responsibility for leading assigned projects and efforts in support of overall team and department goals.

The ideal candidate will have a reputation for building effective relationships with business partners and customers, be viewed as a leader who takes ownership, manages with vision, and engages staff. They will also have demonstrated the ability to lead team members to achieve successful outcomes and results; possess strategic thinking skills with an ability to translate opportunities into realistic, manageable solutions; demonstrate proven decision-making experience; and, have a track record in leading operational improvement initiatives. Candidate will also need to demonstrate a bias for speed/responsiveness on execution of responsibilities and leadership of the team. 

Responsibilities:

• Visibly support and execute on enterprise, claim and organization strategic initiatives and goals.

• Stay current on litigation, industry, and environmental trends.

• Manage and implement change, as appropriate, guiding with vision and confidence in times of uncertainty. 

• Use critical thinking skills to gather information, draw appropriate conclusions, develop strategies and make sound decisions in the team’s management of high exposure auto and liability claims.

• Ensure that coverage, liability, and damages issues are thoroughly and appropriately analyzed and that reserve recommendations are timely communicated and implemented. 

• Communicate orally and in writing in a clear, succinct manner, demonstrating executive level presentation skills.

• Build and sustain strong partnership and collaboration with business partners including LOB leads, underwriters, legal, actuary and finance.

• Demonstrate superior analytical and critical thinking skills as well as excellent time management abilities.

• Develop and sustain effective and mutually supportive relationships with business partners and customers to enhance cross-functional learning and communication on claim initiatives or trends, financial impacts, service capabilities and customer needs.

• Effectively hold self and staff accountable for achievement of business results, customer service and outcomes.

Qualifications:

• Minimum of eight years of P&C claim industry experience; experience managing GL Claims strongly preferred.

• A Bachelor’s Degree is required; an MBA or JD degree is a plus.

• Minimum of three years of direct leadership experience required, able to deliver superior level coaching, mentoring, training and leadership skills for team.

• Superior technical knowledge regarding coverage, liability, damages, and litigation matters. 

• Strong communication, interpersonal and negotiation skills. 

• Excellent communication, interpersonal and presentation skills; with the ability to present in front of executive leaders.

• Ability to influence and communicate across all levels of the organization, including ability to interact with senior leadership in Claim, The Hartford’s business segments, and The Hartford’s distribution partners.

• Established ability to execu