Director, Field Services (US)

About Metergy Solutions, LLC. (“Metergy”)
As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption. Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team. As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential. Metergy is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This partnership provides Metergy with access to substantial capital, infrastructure investment expertise, and a global reach, positioning us for continued success and innovation
Our Mission  Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. 
Position Summary
The Director of Field Services oversees the entire field service operations for Metergy Solutions LLC.  Primary responsibilities involve strategic planning, management, and ensuring that field service teams deliver efficient, high-quality service to customers.

Position Accountabilities:

• Developing Field Service Strategy: Create long-term strategies for field service operations, ensuring alignment with the company’s goals and customer service objectives.
• Process Improvement: Identify areas for improvement in processes, training, technologies, and service offerings to enhance efficiency and improve customer satisfaction.
• Technology Integration: Implement and oversee the adoption of technology solutions (e.g., field service management software, mobile tools) to optimize field operations.
• Budgeting and Financial Oversight:  P&L responsibilities including the development and management of the field service department budget, ensuring cost-effective operations while maintaining high service standards.
• Resource Allocation: Ensure that the field service team has the proper resources, including staffing, tools, and training, to meet operational demands.
• Team building: Oversee field service supervisors and managers, providing them with direction and support to manage their teams effectively.
• Performance Metrics: Establish and maintain key performance indicators (KPIs) and goals for the field service teams, monitoring their performance to ensure targets are met or exceeded.
• Customer Experience Management: Ensure the field service team provides an exceptional customer experience by delivering timely, professional, and efficient services.
• Escalation Point: Act as the point of contact for resolving high-level customer issues or complaints related to field service operations.
• Regulatory Compliance: Ensure that field operations comply with industry regulations, safety standards, and legal requirements.
• Safety Program Management: Oversee the development and implementation of safety programs, ensuring that field technicians operate in safe conditions and follow proper safety protocols.
• Third-Party Contractor Relations: Own and manage relationships with vendors, suppliers and contractors key to the department’s operations.
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Qualifications:

• Undergraduate or Graduate degree in business administration, operations management, engineering or IT (relating to the service industry)
• 10 + years related submetering or related industry experience.
• 5+ years in managerial positions leading teams of 10 + members
• Experience managing field service operations, including scheduling, resource allocation, customer service management, and process optimization.
• Experience in leading organizational change, especially in process improvements or technology implementations.
• Experience with