Director, Destination Services

OUR POSITION IN A NUTSHELL

The Director, Destination Services, is responsible for leading a team of file managers that provide service to Dwellworks Clients through management of domestic and international destination services programs. The Director, Destination Services is responsible for ensuring quality delivery of operational services while also supporting client relationships and implementations.

WHAT YOU WILL ACCOMPLISH

(40%) Operations Team Leadership

• Connect with team members through mentoring and day-to-day support
• Build and manage a positive team rooted in the Dwellworks values
• Identify development opportunities and create action plans to help each member of the team reach their full potential
• Conduct formal and informal performance reviews and regular one-on-one meetings
• Lead regular management meetings with direct reports to keep team members up to date on Company information
• Facilitate rollouts of new processes and adoption of new technology through effective change management strategies

(25%) Team Management

• Partner with Senior Director, Destination Services on hiring, succession planning, terminations, performance management, and other workforce planning initiatives
• Partner with the supply chain and client services teams for quality improvement initiatives
• Communicate service evaluation data to team and form action plans around the data to enhance service delivery
• Maintain and review department budget and expenditures, including expense analysis and control

(25%) Client Support

• Assist team with service break resolution including communication with client teams and other internal stakeholders
• Drive resolution of client issues through identification of gaps in internal operations processes and develop solutions to mitigate future risks
• Partner with the Account Management team on requests for product pricing
• Serve as the subject matter expert for destination services as needed for client calls and presentations
• Facilitate the new client implementation process

(10%) Ad Hoc Projects

• Partner with IT, marketing, accounting, account management and supply chain as a subject matter expert to support client requests, technology needs, process/service improvements, etc.
• Partner with other Director, Destination Services globally to share best practices and learnings
• Participate in special projects related to enhancing global service delivery
• Other projects as assigned.

WHAT WE’RE LOOKING FOR

Your Education

• Bachelor’s degree preferred

Your Experience (Preferred)

• 5+ years in a customer facing role, leadership experience preferred
• Excellent leadership and change management skills
• Relocation or Destination Services industry experience preferred
• Understanding of business performance metrics
• Ability to multitask and prioritize
• Strong communication skills, specifically the ability to communicate effectively in a constructive and professional manner
• Attention to detail and strong organization skills
• Team player, customer-driven and able to work in a dynamic work environment
• Ability to work independently without supervision

While we think the above requirements are important, we’re flexible and would welcome your application if you believe that you have other valuable experience. At Dwellworks we are dedicated to building a diverse, inclusive, and authentic workplace, so if our values and mission appeal to you but you don’t meet 100% of the requirements, please still apply!

WHO WE ARE

Our Team

The Dwellworks experience is driven with passion, hard work and integrity. We search for team players, go-getters, and innovators who are eager to learn and excited to make an impact. Best of all, we promote a relaxed, well-rounded environment where associates can explore and engage in extensive opportunities. Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive!

Our Perks

• Hybrid work model with both in-office and work from home time
• Parking stipend for individuals that report to our headquarters location
• Generous benefits package: medical, dental, vision, 401(k), etc.
• Casual dress code
• And most importantly: a passionate, friendly team of coworkers who work hard and love working here!

Dwellworks is an Equal Opport