Director, Design (Retain-Claims)

GEICO is looking for an accomplished, customer obsessed, and results oriented Director of Design. The ideal candidate will be comfortable working with a variety of business partners and delivering outcomes. The selected candidate will lead a team of designers and will be responsible for building and growing a team of designers as well as the product experiences. Collaborates with customers, engineers, and product management to determine design requirements, create mockups, user workflows, conduct user research, and provide feedback.

Our Retain team helps us retain our most loyal customers by providing them with a unique experience that is personalized, easy to understand, and easy to navigate and use.

This position is a hybrid role, and it is required to be on-site 5 days a month at one of the following locations. Starting January 1, 2024, it's required to be on-site 3 days per week.

Our Office Locations:

Washington, DC, San Jose/San Francisco, CA, Atlanta GA, Chicago IL, Austin, TX, Dallas, TX, Seattle WA, Indianapolis, IN, New York, NY

Director, Design

This role is a combination of people management and design work. As a leader of the team, you will be responsible for building and growing a team of designers as well as the product experiences. You will work with our customers, engineers, and product management to determine design requirements, create mockups, user workflows, do user research, and provide feedback to constantly improve our product experiences.

Job Responsibilities

• Collaborates with product, engineering, and business teams to uncover customer and business needs. Translates needs into digital experiences.
• Translates complex ideas into understandable concepts that evolve and enhance the product experience.
• Manages through shifting priorities to provide clear direction and input on product prioritization and support early product definition.
• Advocates for the customer through human-centered design methods, including discovery, research sessions, and user testing.
• Facilitates and participates in workshops with internal and external stakeholders to align with business needs.
• Drives end-to-end product design by framing problems, designing insights, and designing new methodologies/practices to serve customer needs.
• Creates process and user flows, wireframes, journey maps, and interaction models.
• Delivers design assets for acceptance, development, and delivery to market in partnership with engineering.
• Teaches, mentors and guides designers.
• Prepares and manages department business plans, staffing projections and budgets.

Basic Qualifications:

• 8+ years of experience with User Experience design
• 5+ years leading and mentoring design teams

Preferred Qualifications:

• Experience designing for cross channel experiences
• Strong communication and storytelling skills
• Proficiency with design tools (i.e., Figma) to deliver concepts and enable successful collaboration across teams
• Familiarity with working in an established design system

Benefits:

As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:

·         Premier Medical, Dental and Vision Insurance with no waiting period**

·         Paid Vacation, Sick and Parental Leave

·         401(k) Plan

·         Tuition Reimbursement

·         Paid Training and Licensures

*Benefits may be different by location.  Benefit eligibility requirements vary and may include length of service.

**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. 

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the