Director, Design Operations

Company Description

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

Looking for a Design Operations Director to help our experience talent to do their best work and support a healthy experience design organization and culture, we need well-structured and smooth internal operations.  Our Americas Design Operations Director will help build and manage scalable internal process and tools that remove overhead from our experience leaders, take a role in developing a common design team culture across countries, and evolve processes, systems, and programs that enable the PS Experience capability to scale with strength.  Help us unlock the kind of change PS Experience needs to deliver bold change to better serve our clients.  In this role you will:

• Establish and maintain efficient connections across the International business from the Experience Capability to Industry Teams, internal service teams, and across SPEED Capability Groups
• Create and maintain an integrated view of the workforce plan across international geographies for Experience delivery
• Manage and track our International Experience investment budgets;
• Drive business cases for experience initiatives requiring investment funding;
• Advocate for team needs related to process, tools, documentation, asset management, etc;
• Capture, catalog, and disseminate content for reuse across offices/teams/clients;
• Organize Cross-country events – town halls, work shares, and other communities;
• Develop, manage, and communicate key metrics on the health of the Experience team’s operations across countries and for industry and craft leaders, including commercial and talent performance (e.g., margin and revenue, utilisation, skill needs, resource use, team performance, and talent health and engagement);
• Manage design operations team members distributed across international geographies, ensuring operational consistency
• Design and execute a standard cadence of goal setting and portfolio planning for experience teams/accounts to drive better client impact;
• Collaborate with senior leaders to champion an internal Experience culture, one that seeks to raise the bar on performance, expectations, and outcomes to deliver outsized impact for clients and internal initiatives;
• Define, operationalize, and evolve our processes, tools, and practice across international geographies;
• Develop strong collaborative partnerships with key stakeholders in our organization’s operations across countries - including staffing, hiring, finance, capacity - to ensure that we can deliver on company strategy;
• Diagnose and help solve operational or organizational issues on project teams, to improve Experience team performance;
• As needed, socialize our approach to DesignOps with existing clients who are looking to build their own capability;

Qualifications

Preferred Attributes:

• 10 years professional experience in an DBT/experience design/product environment, with at least 5 years working in a design operations or general management role, as a creative chief-of-staff to creative or operational leadership, or similar role in a fast-paced, multi-geography design organisation;
• Experience working in matrixed delivery models, navigating across industry-vertical and country leadership
• Capable of finding or imposing order in ambiguous environments, and creating momentum around priorities;
• Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple initiatives simultaneously;
• Proven ability to tackle a diverse set of organizational challenges, recognize patterns, and develop strategic and scalable solutions;
• Ability to collect, manage, and communicate with quantitative and qualitative data;
• Highly collaborative with strong interpersonal skills and cross-functional leadership;
• Able to demonstrate how their work has helped lead teams to reaching those goals that impact their customer’s/client’s success;
• strong affinity for Experience, with a passion for design, culture, trend, and sustainability; this helps you to