Director - Data Product Management, External Affairs

Director - Data Product Management, External Affairs

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

In this role you will be working on a team that is truly changing banking for good, driving Data Product strategy and enablement for Capital One’s External Affairs (EA) Enablement and Innovation team, driving a data transformation effort for EA teams such as Community Impact & Investment, Affordable Housing, Corporate Communications and CRA. You will have the opportunity to help define the organization’s target Data Platforms, Data Products and GenAI use cases, guiding the team toward optimizing our technology platforms and building game changing customer and associate experiences which allow us to unlock massive value for EA’s seven distinct business units.

In this role, you’ll be expected to demonstrate proficiency in five key areas:

• Human Centered

  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product

  • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

• Business Focused

  • You’ll drive your product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful

  • You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

  • You'll identify, prioritize and mitigate key risks to the business, balancing well managed delivery with speed to market

• Technology Driven

  • You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

  • You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

• Integrated Problem Solving

  • You’ll find the leverage when solving complex problems

  • You’ll apply sound judgement and ingenuity to broaden the possibilities for creative, win-win solutions

• Transformational Leadership

  • You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

  • You’ll help attract and retain top talent to your team

  • You'll effectively influence horizontally and vertically through clear and compelling communication, gaining buy-in to pursue transformational outcomes

As the Product Leader for the External Affairs Data Products team, you will:

• Create the long term vision and strategy for data product production and consumption for External Affairs

• Champion the execution of next generation product features utilizing a strong foundation in product management and data platforms

• Inspire and coach a high performing team of data analysts and/or product managers, while partnering closely with Tech resources who support EA and those across the company

• Influence stakeholders and customers within all major lines of business and within partner teams including tech, architecture, design, analytics, and risk management

• Design new user experiences leveraging GenAI and Data Products to allow for EA customers to better gain insights into data and tell compelling stories outlining Capital One’s impact

We want you if you are: 

• Intellectually Curious and a Learner. You ask why, you explore, you're not afraid to bl