Director, Creative Operations

Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

About Grammarly

Grammarly is the world’s leading AI writing assistance company trusted by over 40 million people and 50,000 organizations. From instantly creating a first draft to perfecting every message, Grammarly helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, Grammarly is No. 14 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The opportunity 

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

We are seeking an experienced Director of Creative Operations to lead a team of producers to enable and facilitate the development of best-in-class work. Reporting to the VP, the Executive Creative Director will be responsible for enhancing the efficiency and effectiveness of our creative processes, from brief development to final output, ensuring that our team can deliver high-quality work that aligns with our company’s vision and strategic goals.

As the Director of Creative Operations, you will…

• Guide, mentor, and manage the internal creative operations team, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and implement streamlined creative processes to maximize team output and efficiency, including project management methodologies and workflow management.
• Oversee budget allocation for creative projects, ensuring optimal use of resources while maintaining high-quality standards.
• Partner with creative leadership on shared ownership of agency relationships. 
• Drive the processes related to onboarding and off-boarding agencies, including spinning up project engagements.
• Establish key performance indicators (KPIs) for the Brand Creative team and track progress to inform decision-making and continuous improvement efforts.
• Plug into larger planning initiatives and cadences led by the Program Marketing Organization.
• Analyze existing production processes and implement best practices, right-sized for the maturity of the team and ambitions of the business, to drive quality, efficiency, and effectiveness in creative output.

Qualifications

• 15+ years of experience working on a scaled creative operations program, including hands-on experience with project management. 5+ years of management experience.
• Proven experience in working with creative disciplines and managing all aspects of creative agency relationships.
• Proven expertise in creative process optimization, project management, and team leadership.
• Experience managing budgets.
• Strong understanding of design principles, brand identity, and digital marketing strategies.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency with project management tools and software (e.g., Asana, Trello, Monday.com).
• A results-driven mindset with the ability to prioritize, manage multiple projects, and meet deadlines.
• Embody our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Be inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

Compensation and benefits

Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more: 

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life