Director, Commercial Special Servicing

The Director, Commercial Special Servicing will report directly to the Vice President, Commercial Servicing and lead the Special Servicing team, playing a pivotal role in executing strategic initiatives to identify, evaluate, and resolve defaulted assets through liquidation. This role requires deep expertise in loss mitigation and asset disposition, commercial servicing operations, securitizations, and CREFC reporting; in addition, it involves close coordination with internal stakeholders—including shared services business units, legal, risk, and compliance—as well as external partners such as rating agencies, investors, and clients.

Job Functions and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. 

Strategic Leadership & Transformation

• Execute on strategic direction and oversight for the Commercial Special Servicing division to enhance operational efficiency, client satisfaction, and profitability.
• Serve as a key advisor to the Vice President on business planning, risk management, and market positioning.
• Collaborate with Legal, Compliance, IT, Finance, Shared Services, and third-party vendors to optimize and align service delivery strategies with corporate goals.

Operational Oversight & Innovation

• Oversight of day-to-day operations, ensuring adherence to service level agreements, investor requirements, and regulatory standards.
• Lead the implementation of servicing products/technologies/AI driven solutions and design scalable operational frameworks, including automationand process reengineering
• Oversee the development and refinement of KPI dashboards and internal controls to ensure operational excellence and performance tracking.
• Design, implement, and continuously improve Special Servicing’s processes, policies, and procedures, - to include loss mitigation strategies, pursuing personal guarantees, deficiency judgements, Federal FC actions, and asset dispositions through auctions, note sales, etc. ensuring integration with broader Commercial team materials
• Collaborate with internal, corporate teams to develop tools that support the analysis and resolution of special serviced loans (NPV, Stop Advance, etc.)Develop, enhance and maintain systems that deliver asset-specific recommendations and track progress through resolution.
• Address escalated issues and drive resolution through cross-functional collaboration.

Governance, Risk & Compliance

• Lead risk and compliance efforts, ensuring full compliance with all applicable laws, regulations, and investor guidelines through proactive monitoring,  internal and external audits, risk assessment initiatives, and implementing mitigation strategies to safeguard the organization’s servicing/subservicing portfolio.
• Represent the department in regulatory reviews, investor audits, and rating agency engagements

People Leadership & Development

• Lead, mentor, and develop a global team of 10+ employees from associates to senior managers located in the US and APAC.
• Foster a culture of accountability, innovation, and continuous improvement.
• Oversee workforce planning, succession management, and leadership development initiatives.
• Engage constructively in team discussions and decision-making forums.

Client & Stakeholder Engagement

• Serve as a senior point of contact for key clients, investors, and internal stakeholders, ensuring transparency and responsiveness for their span of responsibility.
• Prepare and deliver risk assessments and executive-level reporting at monthly business review meetings.
• Collaborate and participate in client onboarding and integration efforts, including due diligence, contract negotiation, and operational readiness. 

Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

• Bachelor’s or Master’s degree in Business, Finance, Real Estate, or related field
• 10+ years of progressive experience in commercial mortgage servicing operations, Special Servicing asset management – Loss Mitigation, Default Servicing and REO disposition, with at least 5 years in a leadership/supervisory role.
• Strong verbal