Director, Clinic Operations

Work Shift

Day

Scheduled Weekly Hours

40

Summary

This position supports Mercy's philosophy of patient centered care by providing direction and support to those MPS & MMC clinic managers who are direct reports. This includes setting expectations, maintaining those expectations, and providing compassionate accountability to ensure the desired outcomes and goals are met.

Job Description

Job Duties

• Provides leadership in developing, planning and implementing the clinics' mission, strategic vision, business plans, annual operating, capital budgets and clinic operating policies and procedures.
• Recruits, develops, retains, supervises and administers performance appraisals for clinic managers.
• Recommends, develops and implements performance measurement and improvement practices to the clinics.
• Informs board, administrative team and providers about current trends, problems and medical activities to facilitate policy making.
• Assists in recruiting candidates for clinic positions and leads the onboarding of newly hired clinic providers.
• Communicates openly and effectively with clinic managers and clinic providers to resolve clinic and/or practice specific issues ensuring a professional and positive work environment for all employees.  Communicates with providers on a proactive basis.
• Works with marketing to manage the overall marketing activities of the practice.
• Ensures clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies and continually monitors operations, programs and physical properties, and initiates appropriate change.
• Oversees the operational effectiveness, organizational efficiency and financial affairs of the clinics to ensure operational and financial health.
• Actively participates in the development of strategic goals for the organization.
• Actively participates in risk management activities, reviewing incidents and identifying areas of improvement at the clinic and organizational level, mitigating risk to the organization.
• Actively participates in organizational meetings; clinic specific meetings including staff meetings, pod meetings and quality councils; the PLC Quality & PLC Strategic Steering committees to inform providers and employees of organizational updates.
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities 

• Knowledge of organizational policies, procedures and systems; health care administration practices; and computer systems and applications. Strong skills in planning, organizing, delegating, and supervising. Ability to communicate with individuals from a variety of socioeconomic and diverse backgrounds.
• Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of a health care organization.
• Knowledge of the purpose, organization, and policies of the community's health systems sufficient to interact with other health care providers.
• Knowledge of the policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care.
• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organization objective.
• Skill in analyzing situations and taking effective action to achieve desired outcomes.
• Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
• Skill in organizing work, making assignments and achieving goals and objectives.
• Skill in exercising judgment and discretion in developing, applying, interpreting and coordinating departmental policies and procedures.
• Ability to assume responsibility and exercise authority over assigned work functions.
• Ability to establish and maintain quality control standards.
• Ability to organize and integrate organizational priorities and deadlines.
• Ability to drive by automobile to various clinic locations on a regular basis.

Professional Experience

• 3 years' experience in the administration of a health care organization or practice management required.

Education

• Bachelor's Degree required.
• Master's degree in health care administration or business administration preferred.

Licensure, Certification, Registration

• Fellow American College of Healthcare Executives (FACHE)/American Coll