Director, Business Systems

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.   Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

We are seeking an experienced Director of Business Systems to lead and scale our Go-To-Market (GTM) technology stack, including Salesforce and related systems across Sales, Marketing, Customer Success, and Revenue Operations. In this critical leadership role, you’ll partner with cross-functional stakeholders to ensure our systems are aligned with business goals, highly scalable, and driving productivity and insights across the GTM organization.

This role is ideal for a systems leader who thrives in fast-paced environments, has deep experience in enterprise SaaS GTM workflows, and knows how to build scalable systems and processes that empower growth.

About the role: 

• Own the GTM systems roadmap and architecture, including Salesforce and integrated systems across RevOps, MarOps, and Customer Success.
• Collaborate with Sales, Marketing, Customer Success, Finance, and Product teams to align system capabilities with business objectives.
• Lead the administration, configuration, and optimization of Salesforce and related tools (e.g., Marketo, Outreach, Gainsight, LeanData, CPQ tools, ZoomInfo, etc.).
• Build and lead a high-performing team of systems analysts, admins, and developers focused on GTM tools.
• Drive continuous improvement in GTM workflows through automation, best practices, and process design.
• Ensure system data is accurate, accessible, and actionable for forecasting, attribution, and performance analytics.
• Lead end-to-end delivery of complex systems projects, including requirements gathering, design, implementation, testing, and change management.
• Manage third-party vendors and consultants to support system implementation and administration.
• Maintain a secure, compliant, and well-documented systems environment in partnership with IT and InfoSec teams.

About you

• 10+ years of experience in business systems or RevOps roles, with at least 3+ years in a leadership capacity.
• Proven success managing Salesforce architecture and administration at a high-growth B2B SaaS company.
• Experience with GTM systems such as Marketo, HubSpot, LeanData, Outreach, Clari, CPQ (e.g., Salesforce CPQ), Gainsight, and similar tools.
• Strong understanding of B2B SaaS sales and marketing processes, metrics, and operations.
• Experience scaling systems and processes in support of rapid company growth.
• Excellent project management skills with a track record of delivering cross-functional systems projects.
• Strong analytical skills and understanding of data governance and reporting best practices.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to translate business needs into scalable system solutions.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field (MBA or advanced degree a plus).

Work Location

San Francisco, CA, Hybrid

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the followin