Director, Business Optimization

AAA is hiring for a Director, Business Optimization to join our team!

Position Summary:

The Director, Business Optimization serves as an enterprise leader responsible for designing, embedding, and scaling continuous improvement capabilities across the organization. This role blends hands-on execution with people leadership to drive measurable improvements in operational efficiency, service quality, member and associate experience, and financial performance. The Director partners closely with senior leaders and line-of-business teams to identify operational disruptors, prioritize high-impact opportunities, and translate strategy into execution. As a thought leader in process excellence, this role champions improvement methodologies, establishes a sustainable opportunity pipeline, and delivers cross-functional change that produces tangible, P&L-backed results.

What We Offer:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• A competitive salary; the starting base salary range is: $105,147-$184,061*
• Annual Bonus + Annual Merit Increase Eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

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* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

What You'll Do:

Enterprise Strategy & Partnership

• Act as a strategic partner to business leaders to identify, prioritize, and execute high-impact optimization initiatives aligned to enterprise goals and strategy.
• Design and evolve the organizational approach to process improvement, operational excellence, and transformation.
• Establish strong cross-functional partnerships to align priorities, resources, and outcomes.

Process Optimization & Results Delivery

• Lead and directly execute initiatives focused on productivity improvement, expense reduction, revenue optimization, and service quality.
• Quantify, track, and validate financial and operational benefits, ensuring linkage to P&L results.
• Define and monitor key performance indicators (KPIs), including ROI, productivity gains, member satisfaction, and associate engagement.

Team Leadership & Capability Building

• Build, lead, and develop a high-performing Business Optimization team.
• Provide coaching, mentorship, and development for team members executing process initiatives and pursuing formal certifications.
• Establish scalable structures, governance, and intake processes to sustain a robust opportunity pipeline.

Change Management & Communication

• Ensure disciplined change management practices are embedded within all initiatives to drive adoption and sustainability.
• Communicate progress, outcomes, and lessons learned across all levels of the organization.
• Serve as an enterprise advocate and educator for continuous improvement and business optimization practices.

Minimum Requirements:

• Bachelor’s degree in Business, Operations, Finance, or a related field required.
• Master’s degree preferred.
• 10+ years of progressive experience leading enterprise or cross-functional process improvement initiatives.
• Proven experience managing and developing a process improvement or operational excellence team.
• Experience in high-volume, transactional environments preferred (e.g., retail, automotive, call centers, shared services).
• Strong background in strategic planning, budgeting, and financial analysis.
• Six Sigma Black Belt or comparable process improvement certification strongly preferred.

Knowledge, Skills & Abilities:

• Deep expertise in Lean, Six Sigma, Kaizen, process management, and root cause analysis.
• Demonstrated ability to lead complex, cross-functional initiatives from concept through sustained results.
• Strong quantitative and analytical skills, including value st