Director, Business Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What you need to know about the role:
We are seeking a Director, Business Operations to act as the primary liaison with corporate and technology business operations leaders and unlock world-class operational excellence within the Global Solutions team.

Meet our team:
The newly established Global Solutions Engineering organization will deliver products for Global Markets, including key strategic initiatives such as Digital Wallets, that will allow expansion of PayPal’s footprint through intuitive experiences. This team will be responsible for building out platforms that will accelerate time to value across all PayPal markets.

Job Description:

Your day-to-day:

• Partner with senior leadership to define and drive strategic vision, goals, and objectives 
• Evolve team operating model including processes to enable strategic planning along with identifying opportunities for simplification, quality, and productivity improvement; and deliver the analysis and associated actions necessary to enable continuous improvement    
• Deliver spending plans, allocation and oversight processes, and hiring strategies to enable judicious management of OpEx dollars to/below budget, reflecting business priorities  
• Align workforce allocation according to strategic priorities and execute within Workforce Planning. Provide requirements to Workforce Planning for analysis against strategic initiatives to allow decision-making. 
• Create, implement, and drive operating rhythms, relevant artifacts, and team events to enable better communications and engagement up down, and across functions & teams; optimize cadences, drive agenda and prep for internal team rhythms, management/executive reviews   
• Build a culture of data-driven decision-making by building, developing, maintaining, and reporting core Engineering Key Performance Indicators (KPIs) and other metrics to measure velocity, churn, and capacity 
• Be a thoughtful steward of the cultural values we strive for as a company (collaboration, innovation, inclusion, wellness) and an ambassador of enterprise-wide activities    
• Drive Technical Platform program/project in collaboration with engineering leaders 
• Build a standard Agile process for all core consumer engineering teams  
• Partner with enterprise stakeholders in further defining the job framework, skills mapping, and location strategy for Consumer Engineering  
• Manage bud