Director, Analytics Management

Alternate Locations: Boston, MA (Massachusetts); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania); Work from Home

 

 Work Arrangement:

Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 72580

 

The Role at a Glance

This position will provide leadership and direction for the roadmap of critical product offerings, serving as champion for product offering(s). You will direct the translation of the overall business vision into technical requirements and tactics for specific products. You will direct the prioritization of the product backlog with the integration of the customer's point of view to meet the needs, goals, and objectives of the business.  You will act as the primary liaison to the business, coordinating with key stakeholders and product owners regarding key goals, and ensuring ongoing visibility to development progress and business value generation.

What you'll be doing

• Fosters a complex understanding of the business and product usage to contribute to the program vision and roadmap development.
• Advocates for focus on the customer experience to enable the business to meaningfully differentiate from competitors.
• Provides direction on complex product activities, including gathering requirements for epics and prioritizing the product backlog.
• Ensures the prioritization of the most critical gaps to provide an enjoyable customer experience and to effectively support business and customer experience strategy.
• Collaborates with other directors to minimize backlogs and dependencies.
• Directs the relationships with business and IT stakeholders, and manages outside vendors (when applicable) to enhance digital interactions and self-service capabilities for customers.
• Ensures that stakeholders are aligned at each stage of the development lifecycle.
• Directs and executes the transition away from numerous individual interaction touchpoints that focus on only part of the customers’ needs towards a complete, end-to-end experience that will enhance customer relationships.
• Directs, advises and collaborates with internal and/or external stakeholders to determine Key Performance Indicators (KPI’s) and goals for complex product offering(s).
• Leverages data to influence and measure the overall adoption strategy to ensure deliverables, ROI, and key objectives are met.
• Provides direction and collaborates effectively with appropriate stakeholders on complex issues and conflicts that impact time, cost, scope, quality and risk of assigned projects.
• Develops and implements product policies and procedures.
• Directs, conducts and/or participates in product projects.Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions.
• Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives.
• Identifies and directs the implementation of process improvements that significantly reduce workloads or improve quality across the department.
• Provides subject matter expertise to team members and internal/external stakeholders on complex assignments/projects.
• Provides training and development opportunities, including stretch assignments, for team members and gives honest and open feedback to aid in the development of talent.
• Directs and evaluates individual/team performance and takes appropriate action to meet and/or exceed performance standards.
• Establishes and implements priorities, performance goals and objectives to ensure group results.
• Directs and provides leadership to continually improve the capability and results

What we’re looking for

Must Haves:

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 7+ Years of experience in Business Analysis, Project Management, or a product-related role within a development team, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience. 

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that