Become a part of our caring community and help us put health first
 

Become a part of our caring community and help us put health first

Humana is transforming how we engage members across their lifecycle—and we’re looking for a strategic, data-driven leader to guide that transformation. As Associate Director, Marketing Lifecycle Analytics, you’ll lead the development of marketing plans and behavioral models that drive growth, optimize investment, and align with enterprise goals.

Overview: This role leads the Onboarding, Retention, and Loyalty team within Consumer Data, Insights & Analytics. You’ll partner with marketing, analytics, and product teams to develop strategic plans, forecast performance, and guide investment decisions across channels and campaigns.Key Responsibilities 

• Develop and lead retention, onboarding, and loyalty strategy, including budget allocations, channel mix modeling, and performance projections
• Develop learning agenda in collaboration with stakeholders, focused on the externalities of individual campaigns
• Collaborate with rest of Lifecycle Marketing Analytics team to coordinate analytics across all multiple LOBs
• Translate insights into strategic recommendations, guiding investment decisions and optimization strategies 
• Monitor campaign performance against plan, identifying risks, opportunities, and areas for adjustment 
• Support scenario planning and sensitivity analysis, helping leadership evaluate trade-offs and strategic options 
• Present plans and forecasts to senior stakeholders, influencing marketing strategy and resource allocation 
• Ensure alignment across teams, acting as a central point of coordination for acquisition planning and performance tracking 

Impact 
This role is essential to Humana’s ability to grow strategically and efficiently. Your leadership will ensure member marketing efforts are grounded in data, aligned with enterprise goals, and optimized for impact—helping Humana reach more members and improve more lives. Use your skills to make an impact 

Use your skills to make an impact
 

Required Qualifications

• Master's degree in economics, math, statistics, computer science, or related field 
• 7+ years of experience in marketing planning, forecasting, or performance analytics 
• 2+ years of experience leading cross-functional planning initiatives and influence senior stakeholders
• 2+ years leading a team of data scientists 

Preferred Qualifications

• Experience in healthcare, insurance, or regulated industries 
• Familiarity modeling, predictive analytics, and scenario planning 
• Experience with marketing performance dashboards and campaign analytics 
• Comfort working in matrixed environments and managing multiple priorities 

Work at Home InformationTo ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Virtual Pre-Screen

• As part of our hiring process for this opportunity, we are using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
• If you are selected to move forward in the process, you will receive a text message inviting you to participate in a HireVue prescreen.  In this prescreen, you will receive a set of questions via text and given the opportunity to respond to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process.
• Alert:  Humana values personal identity protection.  Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file.  When re