Director, AI Change Adoption
PfizerAbout the role
Use Your Power for Purpose
As Director, you turn AI transformation ambition into adoption that sticks. You own making change real: operationalizing the business case, the outcomes, the business teams you serve, the partnerships, and the hybrid team of people and agents that delivers. Beyond standing the work up, you move people through it. You are strategic enough to shape where this goes and hands-on enough to build it and land it yourself. You partner closely with the technical leads, and you bring the change and adoption discipline that turns what gets built into what gets used.
Why This Role Matters
Complex AI work moves only as fast as its weakest coordination point, and it creates value only when people adopt it. As part of how Pfizer turns its AI ambition into delivered outcomes, you create the operational and change discipline that lets a senior technical team move at pace without losing control, and without losing the business teams it serves. You sit between strategy, execution, and the people whose ways of working are changing, and you are accountable across all three.
Candidate Profile
You are a change leader who is strategic but still produces. You have owned outcomes and shaped executive-level adoption strategies, and you partner with cross-functional technical teams you do not directly manage. You can hold a room of senior leaders and engineering stakeholders, and you know how to bring people along through significant change. You have deep domain instinct, real AI fluency, and a feel for the human side of transformation.
What You Will Achieve
- Vision & Strategy: Know the commercial strategy well enough to judge which problems are worth solving, set the direction for the initiative, and keep the work anchored to the outcomes the business cares about. Build the change narrative that makes that direction land with the people it affects.
- AI-First Leadership: Lead this as an AI-first effort, not a conventional program with AI added on top. Push the team to reach for AI where it changes the shape of the work, hold automation and intelligence as the default rather than the exception, and set ways of working (for people and agents alike) that the rest of the portfolio can learn from.
- Change & Adoption: Own how the business moves from current state to new ways of working. Read stakeholder readiness, surface and work through resistance, build the enablement and communications that make the change usable, and design for sustainment so the gains hold after launch. Treat adoption as a measured outcome, not a hope.
- Business Outcomes: Own the result and the work that gets there. Tie the initiative to commercial outcomes and to the adoption that drives them and move measurably on both. When something is not working, you are close enough to the work and the people to catch it and change course.
- Hybrid Operating Model: Understand the shifts are part-people, part-agents model asks of an organization, and the new dynamics leaders face as they start leading hybrid teams. Help shape the operating model (what humans do, what agents do, and how they work together) and bring the change discipline that helps people adapt to it.
- Program & Delivery Management: Own the initiative plan and key milestones. Drive cadence and ceremonies, track progress against goals (including adoption and change milestones, not only delivery), manage dependencies and critical path, and keep delivery on schedule.
- Reporting & Communication: Produce clear, honest status for the VP, business sponsor, and governance forums. Maintain the single source of truth on status, decisions, risks, and adoption health.
Here Is What You Need (Minimum Requirements)
- Bachelor’s degree with at least 8+ years of experience; or a Master’s degree with more than 7+ years of experience; or a Ph.D. with 5+ years of experience.
- Experience leading change management and transformation on complex, multi-stakeholder programs, ideally where new technology shifted how people work.
- Experience owning outcomes and shaping executive-level adoption strategies, with a track record of working effectively alongside cross-functional technical teams you do not directly manage.
- Experience with program or product management, delivery, or transformation.
- Experience building a business case and operating credibly with executive-level leadership.
- Working fluency in AI and technical delivery, able to engage credibly with engin
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