Digital Output & Print Support Technician

About MassArt:
 

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.  

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Job Description:
 

GENERAL STATEMENT OF DUTIES:  

The Digital Output & Print Support Technician plays a vital role in supporting "The Lab", MassArt's interdisciplinary hub for output, printing, scanning, and academic technology services. This position ensures the smooth operation of printing and scanning services, maintains the open lab computer spaces and provides training, printing and delivery of signage and other printed material.  The technician also manages student employees, oversees inventory, and serves as a secondary administrator for the PaperCut print management system.

SUPERVISION RECEIVED:      Associate Director of The Lab

SUPERVISION EXERCISED:   Student employees and contractors  

Bargaining Unit: This position is governed by the APA collective bargaining agreement.

Hours: 37.5

Salary Range: $65,000-$69,000, commensurate with experience

DUTIES AND RESPONSIBILITIES:  

Print & Output Services

• Operate and maintain a variety of printing and scanning equipment, including large-format and specialty printers.
• Provide technical support for printing and scanning workflows across disciplines.

Training, Instruction and analysis 

• Offer training sessions and develop and maintain user guides, documentation, and tutorials.
• Assist in preparing reports on Lab operations and usage statistics.

Student Employee Management

• Recruit, train, schedule, and supervise student employees working in The Lab.
• Approve time sheets and manage issues and expectations with payroll

Inventory & Supplies 

• Track and manage inventory of printing supplies, paper, ink, and other consumables.
• Coordinate ordering and restocking to ensure uninterrupted service.

PaperCut Administration

• Act as a secondary administrator for the PaperCut print management system.
• Troubleshoot issues and escalate to primary administrator or vendor as needed.

Performs all other duties and responsibilities as assigned or directed by the supervisor or Chief Information Officer.

Requirements:
 

Required:

• Associate's degree or equivalent experience in a related field.
• 2+ years of experien