Supervisor, Digital Investment

Company Description

About Zenith: Zenith is The ROI Agency, we succeed when our clients succeed. We have a simple strategy: motivate our people, deliver great work, and delight our clients. Clients want to work with happy and motivated people. We have a superb Talent team, helping the agency recruit, develop and retain the industry's best talent. We're constantly striving to create a winning culture and we're delighted that 91% of our people would recommend us as a great place to work. We are single mindedly focused on delivering great work. We have a consistent track record of making our clients' communications more effective. Our goal is to achieve commercial marketing success. We don't set out to win awards but see them as a function of great work. Our greatest credential is our client list. Every day we work on challenging business and communication issues, in partnership with great client marketing teams. We are proud to have worked with many of our clients for 10 years or more and are equally proud of our new relationships. To learn more, visit www.zenithmedia.com

Job Description

Job Overview:

The Supervisor of Digital Investment is responsible for day-to-day media buy activation, budget and billing management, and buy hygiene oversight on the Inspire Media Engine (IME) Investment team. The Supervisor must understand the importance of ensuring media buys run and deliver as planned and that timely and accurate billing and budget management of those buys occurs.

The Supervisor must be a nimble, problem-solver with a passion for the work and must be able to manage relationships at all levels and continuously work to identify opportunities for moving the client and agency business forward.

Responsibilities:

• General
  • Play a leading role in all aspects of campaign activation including but not limited to campaign implementation, activation, QA and reconciliation.
  • Drive activation excellence as it relates to OTT, digital, social, etc., media programs.
  • Manage up to Associate Director and VP regularly to keep them informed on important project and internal team updates.
    • Elevate issues and opportunities to leadership as needed.

• Ensure all responsibilities are executed to the highest level of quality – on time and with efficiency. 
• Build, foster and manage all relationships maintaining contact and building rapport with various departments to ensure excellence relative to operations, trafficking and reporting.
• Serve as a resource with intimate knowledge of activation, verification, and trafficking platforms – Prisma, DCM/CM, & DoubleVerify.
• Develop and rollout process that can aid in establishing best practices in activation, QA and media operations.
• Accurately follow and help drive consistency for current process for things such as budget forecasting, fees management, taxonomy, etc.

• Financial Stewardship
  • Partner with Operations and Client Finance to ensure billing is accurate each month.
  • Manage vendor billing which includes but is not limited to insertion orders, monthly billing reports, discrepancy resolution and reconciliation.
  • Work closely with Operations and appropriate IME team members to work on month-end, quarter-end, and year-end close procedures such as: accruals, reconciliations, and adjustments.
  • Active management of planned and actualized budget tracking, QA against authorizations and planned budgets, budget forecasting and reporting.
     
• Daily Project Management & Maintenance
  • Troubleshoot ad delivery to ensure media delivers on expected buying guidelines.
  • Supports Associate Director with the following deliverables:
    • Campaign builds
    • Taxonomy compliance
    • Billing deadlines
    • RFI/reconciliation
    • Platform Tax and Agency Fees
    • Budget management & tracking (planned and actualized)
    • Client Draft Billing
    • Managing traffic requests/SLAs and escalating any concerns to leadership
    • Template and process development
    • Accurate and timely audit deliverable delivery
  • Oversee the delivery of buying and/or digital trafficking specs and guidelines to key external and internal partners.
  • Collaborate with Operations Team to develop and improve processes to ensure data integrity and implement across the agency.
  • Share ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools to improve them.

• Mentorship
  • Develop and grow junior team members by ensuring goals and expectations are being set and met on an ongoing basis.
  • Delegate