Digital Operations Fraud Analyst

Description

SUMMARY 

Join the Bank that shares success with others! As a locally managed mutual bank, South Shore Bank is driven by the needs of communities rather than the demands of investors. You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger. We also provide a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Dependent Care, Childcare Subsidy, Retirement, Life Insurance, and many other benefits.

The Fraud Analyst is responsible for utilizing fraud mitigation tools to help prevent fraud and conduct fraud investigations for all payment channels. Works with various business units including Compliance, Retail and BSA to identify and properly resolve potential and confirmed fraud. This position requires strong analytical skills to evaluate information and accuracy of data to determine and implement appropriate enhancements/actions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Performs a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects.
• Daily monitoring of reports to accurately conduct maintenance or additional research as needed. 
• Provides support, maintenance, research for debit cards and orders.
• Supports branch staff and clients in researching and resolving requests.
• Works with the core, vendors, merchants, and clients to ensure disputes are processed completely, accurately and within the appropriate timeframes. 
• Monitors, reports and updates claims tracking accordingly.
• Assists in returning fraudulent transactions and recuperating funds.
• Performing transactions between client accounts and general ledgers pertaining to card related processes. 
• Notifies clients of card compromise or BIN attacks as needed.
• Assists in testing and implementation of system updates.
• Notifies clients of card compromise or BIN attacks as needed.
• Monitors and ensures integrity of customer data and assists with implementation of available enhancements/product offerings. 
• Protects the confidentiality of all financial data relating to bank operations and its clients.
• Proactively attends banking educational opportunities.
• Contributes to process improvements within Payment Channel to enhance the client experience and increase operational efficiency and productivity.
• Remains up to date on fraud trends and monitors fraud and dispute claims for trends.
• Ensures activities within assigned functional area of responsibility follow Bank Policy, and State and Federal Regulations. 
• Aids the Fraud team to ensure adherence to all applicable compliance regulations.
• Performs other related duties as assigned.

Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

Requirements

SUPERVISORY RESPONSIBILITIES 

Not applicable.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficiency in the MS Office suite for use in primary duties and assisting with BCP, Red Flag, and Vendor Management is required. 

• Strong verbal and written communication skills necessary.
• Attention to detail and a strong understanding of internal controls.
• Strong familiarity with the banking regulatory environment.

In addition to the qualifications listed above, this position requires excellent verbal and written communication skills, and the ability to work with customers/individuals at all levels within/outside the organization.

EDUCATION and/or EXPERIENCE 

Bachelor’s Degree or a minimum of five years related banking experience and/or training; or equivalent combination of education and experience. Experience with ACH, Debit Card processing and electronic delivery channels including Internet Banking, Mobile Banking/Mobile Deposit, eStatements, Bill Pay, etc. PC experience and understanding of Word and Excel programs. 

LANGUAGE SKILLS 

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effective