Director, Digital Experience Design

Director, Digital Experience Design – Denver, CO or New York, NY

Are you passionate about merging creativity with strategic insights to enhance user experience? Eager to develop a new approach to manifest our brand promise? Then it is time to join Western Union as a Director in Digital Experience Design. 

Western Union powers your pursuit. 

In this role, you will manage the business aspects of the products we build and collaborate with leaders of other UX, Engineering, and Product Management teams to create innovative digital experiences across all Western Union products, leveraging your passion for brand, craft, and design quality.   

Role Responsibilities 

• Work on all aspects of Digital UX design including information architecture, interaction, motion, visual, and prototyping.  

• Hands-on UX leadership role where you will have an accountable role from vision to execution. 

• Guide a team of designers on how to craft best-in-class experiences. 

• Drive design from early-stage conceptual ideas through launch. 

• Lead brainstorming sessions and design reviews and quick, iterative user research for ideation and concept refinement.    

• Create and rapidly iterate ideas in order to develop them, via storyboards, user flows, mock-ups, motion designs, and prototypes, or other novel methods.   

• Lead complex design products across multiple platforms in different product development life cycles.  

Role Requirements 

• Bachelor’s degree in Design, Human-Computer Interaction, or a related field. 

• Demonstrable experience in the financial services sector, with a deep understanding of its challenges and nuances. 

• Proficiency in a variety of design tools including Figma, Sketch and others. 

• Solid track record in leading design teams from early-stage conceptual design through launch. 

• In-depth understanding of large design systems and their applications. 

• Experience collaborating with vendors to achieve design objectives. 

• Strong grasp of information architecture principles. 

• Stellar communication skills to articulate and champion design decisions. 

We make financial services accessible to humans everywhere. Join us for what’s next. 

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. 

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/. 

Salary 

The on-target earnings range is $203,000 – $303,825 per year, which includes a base salary, short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.   

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. 

Your United States – specific benefits include: 

• Family First Program 

• Flexible Time off