Manager, Revenue Technical Support | Sam's Club

Position Summary...

What you'll do...

At Sam's Club, we are dedicated to enhancing the value of our membership by fostering strategic partnerships with suppliers, offering unique and fulfilling experiences. Our Member Access Platform (MAP) is integral to this mission, connecting suppliers, marketers, and merchants to deliver impactful omnichannel experiences supported by measurable insights. This is an exciting opportunity to contribute to a rapidly growing, high-visibility team within Sam's Club.

We believe in the power of targeted, accountable digital advertising, underpinned by our robust first-party member sales data. The expansion of our digital advertising business is vital for driving Sam’s overall growth strategy.

The ideal candidate for the Onboarding and Support Specialist role is a highly empathetic and solution-oriented individual with a strong commitment to guiding users to success. They possess excellent communication skills, a patient demeanor, and a knack for troubleshooting. The Manager will play a key role in supporting the growth of our self-service business.

What you'll do:

• Partner Onboarding: Designing and executing onboarding processes that equip partners with the knowledge and tools to effectively utilize our Sponsored Product (Search), Display Self Service, and creative automation platforms from day one.
• Proactive Support & Issue Resolution: Providing exceptional support to self-service partners, identifying common pain points, and collaborating with cross-functional teams to implement scalable solutions.
• Process Documentation & Workflow Optimization: Developing clear, concise, and accessible documentation, including guides, FAQs, and best practices, and optimizing workflows to streamline partner interactions and maximize self-sufficiency.
• Platform Enhancement & Collaboration: Partnering strategically with our technical and product teams to translate partner feedback and business needs into actionable platform enhancements, driving the evolution of our self-service offerings.
• Domain Expert: Become a subject matter expert (SME) on Self Service Search, Display and Creative MAP products, serving as the primary point of contact for all internal and external support inquiries.

What you'll bring:

• Must have 3-4 years of digital media and strong project management experience
• Understanding of Programmatic, Search or Creative Management processes especially for retail media networks
• A self-starter comfortable operating in start-up like environment
• Four-year college degree
• Ability to identify risks and effectively manage mitigation
• Excellent communication and writing skills
• Excited by a fast-paced and rapidly changing environment

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits ; Perks

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve