Manager, Customer Success - Financial Services

MANAGER, CUSTOMER SUCCESS – Financial Services

EGNYTE YOUR CAREER. SPARK YOUR PASSION.

Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:

Invested Relationships

Fiscal Prudence

Candid Conversations

ABOUT EGNYTE

Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.

As the Manager of Customer Success – Financial Services, you will help define, build, and execute a strategy to engage our highest potential financial services customers. This is a unique role where you will be responsible for strategizing, innovating, and building new processes for engaging with and ensuring the success of our financial services customers.

You will work with a team and develop processes to help Financial Service customers see how Egnyte can be a strategic part of their organization. Egnyte’s secure content services platform serves several hundred Financial Services companies and tens-of-thousands of users in the financial industry. Investment firms, wealth management companies, banks and brokerage firms rely on us to manage regulated data, collaborate internally and externally, and protect their data. For Egnyte, the financial industry is an area of intense focus given the criticality of compliance and security.

WHAT YOU’LL DO:

• Engage with Egnyte’s Financial customers
• Develop relationships with executives at our highest priority accounts
• Develop new tactics and strategies to solicit mindshare from our customers’ executives
• Manage select strategic accounts of high priority in Financial Services
• Collaborate cross-functionally within Egnyte to ensure customer success
• Lead a team of Financial focused Customer Success Managers
• Develop processes and playbooks to enable your team to drive adoption of Egnyte’s product
• Work with your team of CSMs to ensure customer satisfaction and successful use of our software
• Work with team to identify and mitigate accounts that are at risk to churn

YOUR QUALIFICATIONS:

• Industry Knowledge: 8+ years demonstrated success managing customer relationships within the financial industry
• Consultative: 5+ years of consulting and/or customer success experience focused on software solutions / SaaS
• Executive Presence: Can engage with and carry an executive-level conversation with the C-suite of important customers
• Entrepreneurial: Have a desire to build new processes inside a larger, high-growth organization
• Leadership: Experience leading a Customer Success team
• Enterprise Instinct: Can network successfully and handle difficult situations
• Metrics: Is rigorous about being data driven and make decisions accordingly
• Communication: Excellent written and verbal communication skills
• BA degree or equivalent

COMPENSATION:

• Our compensation reflects the cost of labor across multiple U.S. geographic locations, and pay varies based on defined markets. The standard base pay range for this position across the U.S. is $90k - $140k annually. Pay varies by work location and may also be de