Data Center Operations Manager

The Data Center Operations Manager is responsible for overseeing daily operational performance, reliability, and efficiency within a fast-paced, start-up data center environment. This role leads teams that support all shifts in a 24/7 facility, ensuring critical systems remain stable and operational while maintaining strict procedures, security, and safety standards. The Operations Manager plays a key role in developing processes, scaling operations, and supporting the technical infrastructure that powers the data center.

Key Responsibilities

 

• Lead and manage data center operations teams responsible for uptime, equipment maintenance, installations, and incident response.

• Oversee day-to-day performance of critical IT and facility systems, including power, cooling, hardware deployments, structured cabling, monitoring, and ticketing workflows.

• Ensure consistent execution of Standard Operating Procedures (SOPs), Method of Procedures (MOPs), Emergency Operating Procedures (EOPs), and all regulatory and safety requirements.

• Monitor infrastructure health and environmental conditions using data center management tools and dashboards.

• Partner with Facilities and Engineering teams to coordinate preventive and corrective maintenance for mechanical, electrical, and cooling systems.

• Drive incident management, root cause analysis, communication protocols, and post-incident reviews.

• Manage staffing, scheduling, training, and performance development for operations personnel across all shifts.

• Maintain documentation, reporting, capacity tracking, asset inventory, and audit readiness for the site.

• Support commissioning, expansion projects, and continuous improvement initiatives in a start-up environment.

• Collaborate with IT, Security, Network Engineering, and leadership teams to align operational goals with business and customer needs.

• Promote a culture of safety, accountability, quality, and operational discipline.

Qualifications

• 5+ years of experience in data center operations, mission-critical facilities, IT infrastructure, or a similar environment.

• 2+ years of leadership or operations management experience required.

• Strong knowledge of data center systems, including:

  • Power distribution, UPS, generators

  • Cooling systems (CRAC/CRAH, chillers, environmental controls)

  • Server hardware installation, cabling, and racking

  • Network and monitoring fundamentals

• Proven ability to lead teams in a 24/7 critical environment and solve complex operational issues.

• Exceptional communication, documentation, and organizational skills.

• Ability to work within secure, temperature-sensitive environments and perform physical tasks such as lifting up to 40 lbs and walking large facilities.

Preferred Qualifications and Working Conditions

• Bachelor’s degree in IT, Engineering, Operations, or related field.

• Certifications such as CompTIA Server+, Network+, CDCP, CDCO, or similar.

• Experience developing and scaling processes in a start-up or rapidly evolving data center operation.

• Familiarity with lean principles and continuous improvement frameworks.

Working Conditions

• 24/7 mission-critical data center environment with teams operating across all shifts.

• Exposure to loud equipment rooms, varying temperatures, and high-security areas.

• Requires walking, standing, equipment inspections, and occasional lifting.

• Fast-growing start-up environment with rapidly changing priorities, processes, and infrastructure.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

 

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. 

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on s