PC Technician: Senior Coordinator

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary:

The PC Technician: Senior Coordinator is an on-site IT position that provides and coordinates day-to-day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The Senior Coordinator supports and completes a variety of tasks, including providing end-user support for computer hardware and peripherals, assisting with procurement, creating and updating documentation/SOPs, assists, trains and mentors coworkers, and uses a work ticket management system to track progress and document solutions. The Senior Coordinator works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment, and support multiple point of sale systems in a manner that provides an Experience of a Lifetime for employees and guests.  The Senior Coordinator prioritizes safety and guest service while living the company’s core values to deliver excellent IT support.

 

The PC Tech Senior Coordinator has much in common with the PC Tech Coordinator, and, in addition, comes to the position with IT experience; develops a working knowledge of Vail’s organizational structure, updates and/or creates SOPs; assists, trains and mentors IT coworkers; and assists with procurement.

 

Job Specifications:

• Expected Pay Range: $22.00 - $29.00 / hour
• Shift Type: Part Time, Summer Seasonal
• Outlet: Vail Mountain and/or Beaver Creek IT offices

 

Job Duties:

• Assist the OSP analysts with projects
• Locate OSP facilities through the Colorado 811 ticketing system
• This is a seasonal position that will report to Vail and/or Beaver Creek. The expected date range for employment is May 1th – Oct 15th
• May assist in Onsite Incident Management response to resolve outages & damages
• Other duties as assigned

 

Job Responsibilities:

Be Safe:

• Prioritize and ensure personal, coworker and guest safety in all aspects of your work. 
• Adhere to company safety policies and procedures.
• Engage in company trainings and initiatives to support safety.

 Serve Others:

• Develop and exercise competency supporting Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.    
• Use the work ticket management system to manage total work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
• Mentor/share job knowledge with junior PC Techs. 
• Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.
• Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime. 

Drive Value for the Company:

• Provide support for resort and remote-location sales points and peripherals.
• Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc. 
• Configure, track, maintain and properly dispose of IT-approved technology, including workstations, point of sale systems,