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Client Intake Specialist
Price Benowitz, LLPRemote/Latin AmericaRemotefull_timeVerifiedPosted 27 Feb 2025
About the role
*This is a remote job, any applicants based in Latin America are welcome to apply* *Please send your resume in ENGLISH*
Company OverviewPrice Benowitz, LLP is a mid-sized law firm headquartered in Washington, DC with offices and attorneys throughout Washington, D.C., Maryland, Virginia, & South Carolina. Price Benowitz's areas of practice include criminal defense, personal injury, family law, and trusts and estates. Our core values are Passion, Integrity, and Excellence. Motivated professionals with a positive attitude are invited to apply!Job SummaryPrice Benowitz, LLP is seeking a full-time Client Intake Specialist to join their growing team. The Client Intake Specialist's main objective is interacting with prospective clients to ensure the prompt signing of appropriate cases and establishing a quality relationship between the prospective client and the firm. This role is remote and can be based anywhere in Latin America.
Candidates need to be open to working 5 week days PLUS 1 or 2 weekend shifts per month. That weekend shift is 1 day, not both Saturday and Sunday. Weekends are scheduled a month in advance. This means each month they will always work Mon-Fri and may have 1 or 2 additional shifts on the weekend for a total of 6 days in that week. Our standard working hours are 9:00AM-6PM or 12:00PM-9:00PM (Eastern Standard Time).
Company OverviewPrice Benowitz, LLP is a mid-sized law firm headquartered in Washington, DC with offices and attorneys throughout Washington, D.C., Maryland, Virginia, & South Carolina. Price Benowitz's areas of practice include criminal defense, personal injury, family law, and trusts and estates. Our core values are Passion, Integrity, and Excellence. Motivated professionals with a positive attitude are invited to apply!Job SummaryPrice Benowitz, LLP is seeking a full-time Client Intake Specialist to join their growing team. The Client Intake Specialist's main objective is interacting with prospective clients to ensure the prompt signing of appropriate cases and establishing a quality relationship between the prospective client and the firm. This role is remote and can be based anywhere in Latin America.
Candidates need to be open to working 5 week days PLUS 1 or 2 weekend shifts per month. That weekend shift is 1 day, not both Saturday and Sunday. Weekends are scheduled a month in advance. This means each month they will always work Mon-Fri and may have 1 or 2 additional shifts on the weekend for a total of 6 days in that week. Our standard working hours are 9:00AM-6PM or 12:00PM-9:00PM (Eastern Standard Time).
Responsibilities
- Serve as the primary point of contact and evaluate potential cases based on established criteria and sign those cases over the phone.
- Promptly and professionally answer a high volume of inbound calls.
- Respond to potential clients via phone, email, and chat.
- Coordinate and assist with the intake schedules for attorneys or intake attorneys as needed.
- Perform client relation responsibilities to ensure customer satisfaction.
Qualifications
- Prior client intake experience highly preferred.
- Strong sales skills.
- Strong verbal, interpersonal, and written communication skills.
- Ability to multitask with interruptions in a fast paced environment.
- Good organizational, time management, and problem-solving skills.
- Ability to exercise flexibility, initiative, good judgment, and discretion.
- Fluency in English is required (C2 Level).
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