Inside Sales Associate

Summary

Receives inbound telephone inquiries from customers with the intent of promoting or selling company products or services.

 

Job Functions

•  Key responsibilities which take no less than 10% of overall job time.

•  Regular, predictable, reliable attendance is an essential function of this position.

•  Respond to inbound customer inquiries via telephone.

•  Educating potential clients on their insurance options, providing quotes, and closing sales

•  Identify customer needs and provide optimal or alternative product solutions to meet those needs.

•  Responsible for in-depth knowledge of products and services offered, learning about products and staying up-to-date on new product or policy changes.

•  Accurately enter pertinent customer data and research customer information.

•  Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.

•  Demonstrated success in a sales based environment.

•  Able to close a sale by addressing customer concerns, demonstrating empathy, and consistently moving the customer towards commitment.

•  May perform other duties as assigned.

 

Minimum Qualifications

•  High school diploma or equivalent diploma.

•  Six (6) to twelve (12) months in a customer service environment with previous success in a sales based environment preferred, but not required.

•  Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.