Data Analyst, Operational Services

Position summary:
At Rainforest Alliance, we believe in the value of data. The Data Management and Intelligence department is paving the way for enabling data-based decisions by focusing on the delivery of scale-able data products to the market, supporting internal decision-making by unlocking the value of data, and creating a solid data foundation on which we can continue to build out our data offering.

The Data Analyst, Operational Services reporting into the Manager, Operational Services will develop data-as-a-product solutions related to operational delivery. The data analyst proactively reaches out to stakeholders to understand their data and reporting needs and translates those into data products which enable decision-making. They are responsible for ensuring that the data products released are fit for purpose and deliver optimal value. Key deliverables of this team include but are not limited to the annual report, specific customer project support, analytic and visualization activities related to feedback from producers, and internal management reporting. This role will require a deep understanding of RA and stakeholder needs, and the ability to translate these into a set of data solutions.

The Rainforest Alliance is a data-driven organization.  As data becomes further embedded in the core of what we do, you will work closely with all our teams but in particular with the Corporate Engagement and Partnerships, Global Programs, and Technology teams. Internal management reporting will be a significant area of focus within this team, using all available RA data to support data-based decision-making across the organization.

They will have a comprehensive understanding of our systems and the data available. Get involved at the beginning of initiatives to ensure that data requirements are clear and later work with the technology organization regarding how that data flows through our systems and warehouse. The Data Analyst will be able to translate these complex datasets into user-friendly (standardized) reporting for users that delivers actionable insights. They will be a subject matter expert on both Power BI and supply chain reporting capabilities within the Operational Services team (within the larger Data Management & Intelligence department) and serve as the point of contact on established reports. They will actively engage with cross-departmental and external stakeholders to ensure that they are enabled to use established reporting independently and promote knowledge of reporting capabilities across all stakeholders.

Responsibilities: 

• Proactively get in touch with internal stakeholders to ensure data is compiled and summarized in ways that aid management decision making as well as client needs (within the context of specific project-based work);
• Work collaboratively across departments to drive insights externally based on data (i.e. translating data to action);
• Maintain regular alignment with your colleagues in the DM&I department to ensure common approaches to data metrics, that data quality practices are implemented in your products, and that sharing of those products is done in an ethical way;
• Continuously improve reporting capabilities by sharing best practices within the DM&I department;
• Responsible for rolling out dashboards to the organization and supporting project-related rollouts;
• Identify potential biases and reporting risks by periodically connecting with colleagues in the field/ stakeholders involved in the data gathering and provide them with reports that allow them to identify and prevent these risks and biases;
• Establish a standardized and organized way of gathering regional insight and integrate it as data in our internal reports to promote bottom-top strategies; and
• Finding opportunities to integrate data in an efficient, intuitive way to maximize engagement and ease of use.

Delivery:

• Responsible for transforming requests from stakeholders into meaningful reports and insights – including self service capabilities for stakeholder groups;
• Lead the deployment and ongoing improvement of self-service capabilities to stakeholder groups;
• Champion automation by finding solutions that are fit for purpose and scalable to suit the major requirements of stakeholders;
• Serve as a Power BI expert within the organization; and
• Ad hoc reporting as needed (as agreed in prioritization with the Manager, Operational Services)

 
Qualifications: 

• Bachelor or Master’s degree, with fluency in mathematics, statistics and/or data analysis strongly preferred;
• 3-5 years’ experience data reporting and analysis;
• 3-5 years’ exper