Manager, Technology Business Management

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Job Description:

JOB SUMMARY:

The Manager of Technology Business Management (TBM) leads strategic initiatives that align IT investments with business outcomes.  They enable core operational functions required to run IT like a business.  This role drives the development, integration, and continuous improvement of TBM capabilities – including IT Financial Management (ITFM), Vendor Management, and Contract Management – ensuring transparency, accountability, and value realization across the technology organization.  The TBM Manager owns and manages the processes, tooling, and governance behind the capabilities, working across the Technology Towers with executive leaders, directors, cost center owners, and stakeholders.  Experience with Power BI and Excel, enabling the development of executive-level dashboards, reports, and presentations to showcase data-driven decision-making and strategic decisions.

RESPONSIBILITIES:

• Strategic Planning & Capability Development
  • Lead the design and implementation of new TBM capabilities aligned with the business strategy.
  • Continuously improve existing TBM processes and tools, including rollout, communication, and stakeholder support.
  • Partner with the Technology Strategy Team to align TBM operations with enterprise-wide strategic initiatives, ensuring consistent execution of governance frameworks and integration of TBM insights into long-term planning.
  • Translate requirements into use cases for ITFM, Vendor Management, Contract Management, and other relevant TBM capabilities.

• Financial Management & Insights
  • Manage all financial management processes, including forecasting, budgeting, accruals, purchase orders, and month-end reconciliations across multiple portfolios
  • Experience with Power BI and Excel to develop dashboards and reports to support data-driven financial management decision-making and strategic planning.
  • Partner with technology stakeholders to calculate and communicate IT Total Cost of Ownership (TCO) and unit cost allocations, understanding data structures and taxonomies, cost pools, allocation logic, and business rules.

• Vendor & Contract Management
  • Oversee supplier engagement processes to ensure strategic alignment, effective onboarding, and consistent vendor performance across the technology organization.
  • Manage end-to-end vendor payment workflows, ensuring timely execution, compliance with contract terms, and continuous improvement of financial operations related to vendor management.
  • Own the end-to-end contract management lifecycle and process, ensuring alignment with vendor performance, compliance standards, and organizational objectives.

• Operational Execution & Governance
  • Collaborate with internal teams and vendor partners to operationalize TBM capabilities.
  • Oversee tooling, process integration, and governance frameworks to ensure adoption and compliance.

• Platform & Data Stewardship
  • Serve as system administrator and SME for TBM tools, managing access, upgrades, and incident resolution.
  • Coordinate data integration from systems of record (e.g., GL, Fixed Assets, ServiceNow) and support data governance strategies.          

• Team Leadership & Development
  • Manage and mentor a team responsible for TBM operations, including performance management and training.

ADDITIONAL RESPONSIBILITIES

•            Performs other duties as assigned.

Skills and Abilities:

Mastery of Financial Concepts: Strong grasp of balance sheets, P&L, ROI, budgeting, cost allocations, and capital vs. operating concepts.

IT Financial Management: Extensive experience with forecasting, budgeting, accruals, purchase orders, and month-end reconciliations.

Reporting: Development of executive-level dashboards and reports to support strategic decisions, using tools such as Power BI, Excel, etc.

Vendor Management: Contract management, renewals, vendor analytics, and strategic sourcing.

Collaboration: Ability to build professional relationships across all levels of the organization (leaders, peers, customers, work groups).

Adaptability: Flexibility to pivot with a shift in priorities.

Self-Driven: Self-driven and the ability to thrive in a fast-paced, dynamic environment.

Process Improvement: Ability to design and i