Change Manager, TBE Management

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The Change Management, Manager supports the Senior Director, Transformation leading and implement operational improvement projects across Armanino’s internal client support teams. They are responsible for acting as a change agent in the firm, working alongside the Senior Director, Transformation to align with internal clients of all levels within the firm and drive tangible results – focused on scalable and efficient solutions that meet our internal client’s support needs. 

They will lead in designing, implementing and measuring the success of change management efforts for all our operational efficiency related rollouts. They will collaborate closely with firm leadership, Department Operational Leaders, and Internal Operational Team to socialize and gain buy-in for the change management efforts and creatively solution when risks arise. 

Job Responsibilities 

• Leads change management for the rollout of transformation activities led by the Transformation Practice Excellence (TPE) team in collaboration with the Senior Director, Practice Excellence, Department Operational Leaders, internal Operational Team Leads and the internal communications team. Drafting and tracking to the change management plan. 

• Coordinates change management initiatives through planning, assessment, diagnosis, design, and implementation at a department/office level, as a member of the TPE, and in close collaboration with internal communications. 

• Ensure appropriate socialization and approvals are received for each change management plan 

• Leads the measurement of change management efforts success, escalating risks and developing solutions to right size as necessary, actively collaborates with the Business Transformation Office and internal Operations teams to ensure alignment and support process improvement and change management firmwide. 

• Evaluates all recommended changes and ensures implementation schedules do not interfere with business operations. 

• Arranges and facilitates appropriate post-implementation review activities for changes. 

• Participates in incident and problem analysis for possible consequences of a change and its implementation. 

• Maintains a broad knowledge of current and emerging state of the business processes, system architecture, and opportunities to develop solutions consistent with the business objectives. 

• Responsible for maintaining a sufficient understanding of RPA, data analytics, and artificial intelligence for potential opportunity identification. 

• Collaborates with partner in charge of firm communications to align and cascade communications with key stakeholder groups (e.g. Partners, employees, departments). 

Requirements 

• Bachelor’s degree, preferably in Business Management, Communications, Human Resources, or equivalent work experience. Advanced degree preferred. 

• Minimum 6 years of professional experience with a minimum of 3 years focused on managing business projects/programs/portfolios 

• Minimum 3 years work experience managing communication plans, business projects, organizational change management, business process analysis, transformation, and/or project management 

• Experience working with a dispersed organization and team 

• Knowledgeable about Professional S