Customer Service Technical Return Specialist

<p>Position Summary</p><p></p>- Support the technical return process and service operation pending monitoring.<br/>- Provide high quality technical return process management both on key account and operational level.<p></p><p>Role and Responsibilities</p><p></p><p></p><p>Main responsibilities</p><ul><li>Manage the administration of technical return goods, swap processes and related credit issues in SAP/GRMS/any other company system</li><li>Manage technical return related Dealer issues, pending items, and cost with relevant department</li><li>Handle basic dealer and product master data in the system with relevant departments</li><li>Manage and supervise Dealer Ambassador project and network</li><li>3rd party subcontractor partner daily task management (3rd Party Logistic, Return Warehouse, Product Inspector, ECSO CS BPO Genpact)</li><li>Handle return and swap processes from measurement indexes’ point of view, prepare basic trend analysis, action plans</li><li>Check sales history in SAP GMP, support proper cost management of technical return process</li><li>Support technical return SD/ODD swap process administration</li><li>Create all technical return process related pending and dealer reports</li><li>Service operation related evidence check and evaluation</li><li>Support the Customer Service basic operation via pending repair status check and reporting</li><li>All other activities and task which are delegated to employee by line manager</li></ul><p></p><p>Skills and Qualifications</p><p></p><p>What we offer</p><ul><li>Competitive Bonus system</li><li>Modern office facilities with weekly ‘’Breakfast Day’’ and various office events</li><li>Hybrid work model (home office up to 2 days per week)</li><li>Flexible work hours arrival</li><li>Health insurance</li><li>Cafeteria</li><li>Smartphone and costs covered</li><li>Employee Purchasing Program</li><li>e-Learning platform (with paid subscriptions)</li></ul><p></p><p></p><p>Requirements</p><ul><li>strong communication skills in Hungarian and English (verbal &amp; written)</li><li>preferably BA/BSc degree but minimum secondary level education</li><li>min. 5 years experience in administration</li><li>MS Office proficiency (Excel, Word, Power Point)</li><li>good at multitasking</li><li>independent working ability</li><li>ability to work under pressure</li><li>precise way of working</li><li>good adaptation skills</li><li>experience in customer service is an advantage</li></ul><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p>* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: <a href="https://account.samsung.com/membership/policy/privacy" rel="noopener noreferrer" target="_blank">https://account.samsung.com/membership/policy/privacy</a>. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: <a href="http://ghrp.europe-samsung.com/PrivacyNoticeforEU.html" rel="noopener noreferrer" target="_blank">http://ghrp.europe-samsung.com/PrivacyNoticeforEU.html</a>.</p>